Visitor
•
2 Messages
WLM no longer working
I've been using WLM for 10+ years and all of the sudden I am having issues receiving my emails. Over the past few days I keep getting the following error:
Unable to send or receive messages for the account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Server: 'mail.comcast.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes
It seems that a lot of people are having issues with 3rd party email programs. Has anyone run into the error that I listed above and been able to fix it?
TYIA
DonnieNJ
New Poster
•
4 Messages
3 years ago
Same exact program and error. The problem is definitely not on our end, nothing has changed. As a test I put all the pop3 info into gmail for a second email account and it worked fine. It seems like WLM specifically is being targeted.
0
0
brett_cci
Visitor
•
3 Messages
3 years ago
Seems to be working again... all of my emails from today came through within the last 15 minutes.
0
0
DonnieNJ
New Poster
•
4 Messages
3 years ago
Yes working again, they fixed something :)
0
0
user_c1f509
Visitor
•
2 Messages
3 years ago
Working again for me as well. I should have known better, but I called CS earlier today asking about this issue. The person I spoke with was beyond nice and tried to be as helpful as possible, but of course I was told it was on my end. The fact it is working once again without me doing anything says otherwise.
0
0
brett_cci
Visitor
•
3 Messages
3 years ago
I made two calls to customer support. First told me Comcast shut down their POP3 servers and that I had to switch to IMAP. I tried setting up IMAP on WLM while support stayed on the line, but the IMAP folders wouldn’t download. They then told me I needed to contact Microsoft as the problem had to be with WLM not Comcast.
My second call was to verify if POP3 was truly disabled as support from the first call made it sound like that the servers had been shut down for quite awhile now, which made no sense as the issue just started this morning. Anyway, call #2’s support person had never even heard of POP3… This prompted me to request tier 2 support, which they told me to expect a call back in 24-48 hrs.
Emails starting coming through shortly after getting off call #2. Go figure.
0
0
XfinityGabrielS
Official Employee
•
135 Messages
3 years ago
Hey all, we did roll back a change yesterday that caused older clients to stop receiving emails.
That being said, although we rolled back the change, nothing was really broken. All of these older clients not just WLM are not supported by their respective owners and do not provide sufficient security. The change that was introduced forced appropriate security. This is an early warning to update to a modern client. This does not have to be a paid client, a good example would be Thunderbird.
For the technical people out there, the change forced TLS v1.2. As most of you are aware anything below 1.2 provides little to no protection. Most web servers included our webmail force TLS1.2. Connections through IMAP, SMTP, and POP still allow older versions of TLS with limited ciphers. You will start hearing more and more from the industry and bigger players that they will not allow older TLS on these protocols.
(edited)
2
0
Mellander
New Poster
•
4 Messages
3 years ago
Had the same problem with Eudora - which finally prompted me to install the Hermes patch to allow Eudora to support TLS 1.2 from: https://sourceforge.net/projects/hermesmail/files/
After unzipping HermSSL.zip & following the included instructions, Eudora was able to successfully access comcast email.
Yay!
0
Again
Expert
•
32K Messages
3 years ago
@brett_cci FWIW, residential mail should never be used in place of business mail. That doesn't necessarily mean that if you are a small business you can't use something other than residential mail for your business. Google has a fantastic service for small businesses for a minimal fee each month. It's called Google Workspace and has a lot of perks with it for $6 a month. [Disclaimer: I do not receive any monetary compensation for recommending this site.] It also comes with quite a few perks, if you need them. I honestly recommend checking them out.
AFWIW, WLM, the standalone version, hasn't been upgraded in years and isn't supported by Comcast. Personally I ditched it years ago. If you are using the standalone version that came with Windows, and something happens to corrupt it, you won't be able to download a new version.
0