lawn's profile

Frequent Visitor

 • 

7 Messages

Saturday, December 13th, 2025 10:38 AM

Will Email Export Overwrite

apologies upfront - not a simple scenario.

background : using the same coax for internet for 25 years and email address for 17 years.  I have emails going back to 2008 when Comcast bought previous operator/ISP.  My mailbox hovers around 90% of the 10GB limit. I regularly have to go in and remove old files/attachments to avoid missing/dropping new messages. Unlike Gmail,Outlook,Apple,Proton, etc ....Comcast will not accept monthly subscription money for increased storage.

In 2022, I did some sort of copy from Xfinity email to Apple/icloud email.  For the most part.....it seemed to work.  Over the past 3 years when I get a notification from Xfinity warning me about mailbox size, I look for folders that are not used much, I check contents are all available on Apple/icloud, then I delete the folder(s) on Xfinity to free up space there.

Now I am preparing to finally move. I have Gmail and Yahoo accounts but looks like I will stay with Apple/icloud.  So, I have 3 questions.

1 - if I use the Xfinity Export Portal and follow the instructions for "export data from Comcast.net to Apple Email" .....will this 2nd export clobber anything I copied before ?

     as example "Sent" folder.  If Sent folder already exists at the destination, can the copy just use that folder ?    ...not delete and create new Sent folder.  Think this goes to how IMAP and the ShuttleCloud tool works.

2 - When that is complete, I will set Auto-Forward to the new address (gulp).  I will probably check the "keep copy of forwarded messages" for few days in case I need to backout if things are not working.

      I will still have my Xfinity service to the home.   So, my account and email should all remain intact - is that correct ?

3 - Let's say I decide to move in the future and at that point I don't have Xfinity service in the new location.

      My understanding is that my email account, email address and email forwarding info will remain as long as I login every so often.  Is that correct ?   Must login must be once a month, once a year, ... ?

    

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

22 hours ago

 

lawn Thanks for reaching out. I'll number the answers to keep is simple for you.
1. It should just put them in the folder that is already named the same. It shouldn't delete one that is already there.
2. It will remain intact for the time remaining before the transition to Yahoo.
3. You have to access the email every 90 days minimum to keep it active without an active home service account. 
 
Please keep in mind we are transitioning all our customer emails to Yahoo in the near future, and have already begun. You may want to look for anything from us recently about this as the email transition will require you to approve Yahoo term and conditions before we can transition the email. Should you not accept them, the email account would be deleted after we complete the transition of all emails to Yahoo. 

 

forum icon

New to the Community?

Start Here