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scooternh
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5 Messages

Wednesday, February 18th, 2026 2:59 AM

Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. 

Sort of.

Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SHUT OFF  , the experience is not particulrly joyful.  

If you use outlook to manage your email, be aware that the first thing yahoo does is decide whether an incoming message is spam. 

If it thinks it is spam, no filter gets executed and into the spam folder it goes. 

Once there, it is inaccessible to outlook.

You have to go to the yahoo web page and  manually move the supposed spam. 

This supposedly "trains" the spam engine. 

So now, on that account I have a new manual task that I have to remember to execute.

Some research shows that this is not a new issue for yahoo, it is at least a few years old and clearly they aint gonna fix it. 

Great.

To say I'm annoyed is a bit of an understatement. 

If I had it to do over again, I would not do it.

So I wonder whether I'll be forced with the rest of the family accounts?

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17 hours ago

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XfinityMatthew

Official Employee

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1.5K Messages

18 days ago

 

scooternh Sorry to hear about your experience switching over to Yahoo. For the account you did switch over any support for the email is handled by the Yahoo team as we will no longer have access to the email or the settings. As for your other family emails the switch to Yahoo is not required. So as long as you do not opt in to migrating those over they will remian on our platform. 

 

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dlj9999

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4 Messages

8 days ago

Well gee thanks😡.  I wish Xfinity had said this in September 2025 when you were pushing people to yahoo.  I'm keeping my mother's email in comcast. 

I, on the other hand, need to get off yahoo.

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Expert

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@dlj9999​

Well gee thanks😡.  I wish Xfinity had said this in September 2025 when you were pushing people to yahoo.  I'm keeping my mother's email in comcast. 

I, on the other hand, need to get off yahoo.

The pause in migration to Yahoo! Mail only occurred toward the beginning of January; it wasn't announced to us, it just suddenly happened.

Regarding email migration to Yahoo! Mail  It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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7 days ago

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scooternh

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"to keep our email systems streamlined."

I don't understand this - I mean, if everyone's off the email servers, I guess that would make them pretty streamlined ....  or is it just that the servers would then be serving only internal email for comcast, making the system streamlined for staff?

"We’ll keep you posted as that timeline gets closer!"

This sounds like you are comcast staff, but you have a disclaimer that you are a volunteer ?

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4 days ago

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Expert

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33.7K Messages

@scooternh​

"to keep our email systems streamlined."

I don't understand this - I mean, if everyone's off the email servers, I guess that would make them pretty streamlined ....  or is it just that the servers would then be serving only internal email for comcast, making the system streamlined for staff?

"We’ll keep you posted as that timeline gets closer!"

This sounds like you are comcast staff, but you have a disclaimer that you are a volunteer ?

I am only a volunteer, not staff, but I work closely with the employees here.  The statement regarding suspension of email migration to Yahoo! Mail is a macro that was given to me by the administrator so that I would not have to type it out many times a day.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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4 days ago

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scooternh

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5 Messages

Ah. One of those niggling little puzzles that would've haunted me .   Thanks!

  :)

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4 days ago

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user_dj3555

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5 days ago

Why would Comcast, with one of the more secure email services in the U.S. choose to migrate to Yahoo mail which has had some of the worst data breaches on record? 

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user_jf6nbh

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Agreed. Comcast promised their customers that they could keep their email addresses forever as long as they signed into xfinity every 90 days. Now they can't even come up with a coherent answer to how do we keep our comcast email without migrating to the horrors of Yahoo. Come on lawyers, make Comcast keep to their promise to former customers. I could have switched many important accounts years ago but relied on the word of Comcast. Lesson learned. Yahoo is the worst of the worst and no one in their right mind would choose them to host email or websites or anything.

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4 days ago

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user_q4njea

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20 hours ago

I am so angry at Xfinity right now! I knew something was up when I used their new “Hub” page and email was not front and center. 
wait until the other shoe drops and Xfinity sunsets their email offering! What a terrible way to handle Comcast/Xfinity customers who have been loyal for years.

Just as there are email options there are alternative internet services for all users. I guarantee that the bottom line is driving this whole thing. 

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