Contributor
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106 Messages
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Contributor
•
106 Messages
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Again
Expert
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33.6K Messages
3 months ago
@MacLady
If you are a new customer you will not be able to create new email accounts, but you can create Xfinity ID's. Comcast stopped issuing email addresses in June 2024 and email is currently being migrated to Yahoo! Mail.
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BruceW
Gold Problem Solver
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27.1K Messages
3 days ago
To manage other users on your account you need to log in with the PRIMARY UserId. If you're not sure which one that is use the UserID Lookup Tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information, the page will tell you the userids on your account and indicate which one is Primary.
When logged in with the Primary ID you can manage other users at the "Account and identity" page: https://customer.xfinity.com/settings
(edited)
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Again
Expert
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33.6K Messages
16 hours ago
@MacLady
You can use any email app [client/program] you want and feel comfortable with. Most users use Outlook, Thunderbird, Apple/Mac Mail. I honestly think using one of these would probably benefit you, especially if you have email addresses from different areas, like Gmail, Yahoo! Mail, Outlook.com [formerly hotmail, live.com, outlook.com, etc]. And when you eventually migrate to Yahoo! Mail, all of your @comcast.net emails and folders will already be in the program; the only thing you'll need to do after the migration is change your server settings for your @comcast.net email addresses and we can help you with that. I think you're doing something that I am really really good at and that is overthinking all of this. Right now, everything is staying the same as you know it. So, big deep breaths to help you relax, and know that we are here to help you in any way we can.
I have a question for you, though. You say you have "hundreds literally of important accounts listed under emails". Are you referring to folders that you put specific emails into under an email address? If you've been a customer since before June 2025 when Comcast stopped issuing email addresses, you could have only 7 email addresses, including your Primary email address. Or, when Comcast allowed having "outside" email addresses added to the webmail page so you could see all of your emails in one place, did you add a lot of email addresses there? I'd be surprised if those worked at this point in time because they shut those down last year, too. However, going back to the beginning of this paragraph I suspect you are referring to folders and not necessarily email addresses:
xxxxx@comcast.net [email address]
Folder A
Folder B
Folder C
etc.
We have a disclaimer right now which might help you some:
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