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MacLady
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94 Messages

Thursday, November 27th, 2025 8:15 PM

Why is nothing working in the accounts pages?

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

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10 hours ago

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33.6K Messages

3 months ago

@MacLady 

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

If you are a new customer you will not be able to create new email accounts, but you can create Xfinity ID's.  Comcast stopped issuing email addresses in June 2024 and email is currently being migrated to Yahoo! Mail.

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MacLady

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First off, that was NOT the question.

The question was how to access controls for my other 6 emails which are very important to me and NOT to lose since I have many accounts with those and  if I lose those I won't be able to log in.

Also, your pages do NOT work in FireFox anymore and should.

Finally, this Yahoo stuff, most people think it's a scam and your phone techs know nothing about it.

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3 months ago

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@MacLady​ 

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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XfinityNatalie

Official Employee

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587 Messages

Hey there, MacLady! We appreciate you bringing this issue to our attention regarding your attempt to access all your other email accounts from XFINITY. Have you tried a different web browser and cleared the cache and cookies from the web browser history to sign back into the accounts again? If so, could you please confirm which other web browsers were used? 
You can also find more information regarding our new email experience at Upgraded Email Experience. We look forward to assisting you! 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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MacLady

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@XfinityNatalie​ I could not find a LINK to them... do you folks even read?

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18 hours ago

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@MacLady​ 

You're not exactly clear on what it is you're wanting [controls?], so we've tried answering the best we could.

To access your @comcast.net email that has not been migrated you can find it here: 

If you have migrated to Yahoo! Mail you go here https://mail.yahoo.com/ and log in with your @comcast.net credentials.
Can you be more clear about what you mean by "controls"?  We really do want to help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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14 hours ago

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BruceW

Gold Problem Solver

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10 hours ago

I asked for a link to the page where I can MANAGE the other accounts ...

To manage other users on you account you need to log in with the PRIMARY UserId. If you're not sure which one that is use the UserID Lookup Tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information, the page will tell you the userids on your account and indicate which one is Primary. 

When logged in with the Primary ID you can manage other users at the "Account and identity" page: https://customer.xfinity.com/settings 

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