Why is nothing working in the accounts pages?

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

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Expert

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33.6K Messages

3 months ago

@MacLady

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

If you are a new customer you will not be able to create new email accounts, but you can create Xfinity ID's. Comcast stopped issuing email addresses in June 2024 and email is currently being migrated to Yahoo! Mail.

BruceW

Gold Problem Solver

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27.1K Messages

3 days ago

I asked for a link to the page where I can MANAGE the other accounts ...

To manage other users on your account you need to log in with the PRIMARY UserId. If you're not sure which one that is use the UserID Lookup Tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information, the page will tell you the userids on your account and indicate which one is Primary.

When logged in with the Primary ID you can manage other users at the "Account and identity" page: https://customer.xfinity.com/settings

(edited)

MacLady

Contributor

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106 Messages

For some reason this page was unavailable the day I was looking for it. I certainly know which is the primary ID as I've had it for almost 30 years. Sigh.

8 hours ago

Again

Expert

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33.6K Messages

17 hours ago

@MacLady

You can use any email app [client/program] you want and feel comfortable with. Most users use Outlook, Thunderbird, Apple/Mac Mail. I honestly think using one of these would probably benefit you, especially if you have email addresses from different areas, like Gmail, Yahoo! Mail, Outlook.com [formerly hotmail, live.com, outlook.com, etc]. And when you eventually migrate to Yahoo! Mail, all of your @comcast.net emails and folders will already be in the program; the only thing you'll need to do after the migration is change your server settings for your @comcast.net email addresses and we can help you with that. I think you're doing something that I am really really good at and that is overthinking all of this. Right now, everything is staying the same as you know it. So, big deep breaths to help you relax, and know that we are here to help you in any way we can.

I have a question for you, though. You say you have "hundreds literally of important accounts listed under emails". Are you referring to folders that you put specific emails into under an email address? If you've been a customer since before June 2025 when Comcast stopped issuing email addresses, you could have only 7 email addresses, including your Primary email address. Or, when Comcast allowed having "outside" email addresses added to the webmail page so you could see all of your emails in one place, did you add a lot of email addresses there? I'd be surprised if those worked at this point in time because they shut those down last year, too. However, going back to the beginning of this paragraph I suspect you are referring to folders and not necessarily email addresses:

xxxxx@comcast.net [email address]

Folder A

Folder B

Folder C

etc.

We have a disclaimer right now which might help you some:

Regarding email migration to Yahoo! Mail: It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!

I also want to remind you to not post in capital letters as that is against the Guidelines and Acceptable Use Policy. We get that you're frustrated, and we don't blame you, but you don't need to post in caps.

I really hope this helps some.

MacLady

Contributor

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106 Messages

Oh brother. No, not folders. I am referring to my other 7 email addresses that are important as they are being used for important things and I have had them for years. I had better be able to keep those. I can't tell you the disaster it would be if I had to hunt down all the accounts I have with those as the contact... it would be impossible. I cannot lose access.

And yes I have domain emails in my list of emails to access directly in my page. I'm not as worried about those as those are accessed on the servers where the domains reside... it's those 7 Comcast addresses that I have been paying for that I am worried about. And they haven't shut that down that I am aware of because they all still pick up and send email. It was bad enough when Comcast merged and I had to lose my email address to someone else who no longer uses it. I had to add the word 'the' in front of mine... awful.

I've been a tech person since 1980 so I do know what I am talking about and it's not just folders we are talking about here but 7 addresses that are in important use.

My job used to be to follow up when the Comcast person was done at a client's home and fix up their system so the person could easily connect and get their email in their email program, something Comcast did not do. I also used to take apart the computers and upgrade them. Been doing that stuff since 1990s.

PS - I would never use Outlook or any other Microsoft product. I am 'the maclady' and I have a reputation for good service.

(edited)

8 hours ago

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MacLady

Why is nothing working in the accounts pages?

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BruceW

MacLady

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MacLady

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