Contributor
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97 Messages
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Contributor
•
97 Messages
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Again
Expert
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33.6K Messages
3 months ago
@MacLady
If you are a new customer you will not be able to create new email accounts, but you can create Xfinity ID's. Comcast stopped issuing email addresses in June 2024 and email is currently being migrated to Yahoo! Mail.
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BruceW
Gold Problem Solver
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27.1K Messages
2 days ago
To manage other users on your account you need to log in with the PRIMARY UserId. If you're not sure which one that is use the UserID Lookup Tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information, the page will tell you the userids on your account and indicate which one is Primary.
When logged in with the Primary ID you can manage other users at the "Account and identity" page: https://customer.xfinity.com/settings
(edited)
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