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user_56e2dc
1st Topic

Visitor

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2 Messages

Thursday, February 17th, 2022 6:34 PM

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Why is Comcast selling, or worse, leaking my account user ID?

The way my email works is that I use <vendor>@<mydomain>.net. This allows me to give each vendor/company a dedicated email address that always drops into a single mailbox. What this does is make filtering very easy - it also makes it very obvious when my email address has been sold or leaked.

I've been getting a number of scam emails which have been addressed to xfinity@<mydomain>.net.

No other party uses or knows of this address - only Comcast. What this means is that either Comcast has sold my information, or it has leaked through something like a data breach. This is SPECIFICALLY why my email functions the way it does; it makes this data sharing, or worse: incompetence, very evident.

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4 years ago

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XfinityLinda

Official Employee

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2.5K Messages

4 years ago

Hello, @user_56e2dc! I'm sorry to hear about the trouble with your email. You are welcome to reach out to our experts in all things regarding email, fraud, and scams. They are our Customer Security Assurance Department which can be contacted at abuse@comcast.net or 1.888.565.4329. I'm sure they can inform you.  

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user_6f769f

Visitor

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1 Message

4 years ago

having the same issue! only email where my partner and signed up for xfinity (his name my email) and i’ve been getting the craziest spam addressed as his name so it HAS to be comcast!

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XfinityMarcos

Official Employee

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2.4K Messages

Hello, @user_6f769f, I'm always checking my emails and making sure my inbox is clean, so I can see how concerning this is. We never spam, sell, or leak sensitive information like your email address. However, we do have a dedicated team that works on fraudulent issues like these. Our Customer Security assurance team is amazing and would be able to properly investigate this concern. I'm honestly really glad they're on our side to help out customers. You can reach them directly on their website, or by using the phone number provided earlier in this thread. Can you please let me know if you're able to access that link? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_230bd3

Visitor

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1 Message

4 years ago

Same issue - email address that has ONLY been given to Xfinity via their web pages got a "Norton Lifelock Invoice" phishing email this morning.

Xfinity/Comcast definitely has a leak.

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CCBrandon1

Problem Solver

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770 Messages

Oh no! I am sorry to read you received unwanted email, and as someone who is always cautious, I can appreciate the concerns. We have an amazing team dedicated to this type of behavior, and we make it easy to report. Have you checked the links above for support? You can also reach Customer Security Assurance directly, by using the info here.

I no longer work for Comcast.

4 years ago

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user_56e2dc

Visitor

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2 Messages

I get these (Norton "invoices") CONSTANTLY, delivered to the address that ONLY Xfinity uses. When is Comcast going to stop pretending there wasn't a data leak/breach? What are they going to do about my email being flooded with harmful messages as a result of their actions and/or incompetence in safeguarding customer data?

4 years ago

0

Again

Expert

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34.4K Messages

I got one of the Norton Life Lock emails, too.  My email is used only for here and one other place. I rarely get a spam mail at the address I use for this account, so it's always a surprise when it happens.  I seriously doubt that Comcast had anything to do with this as far as selling information.

Whoever sent it did a very poor job of hiding where it came from.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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CCJess

Problem Solver

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323 Messages

Hey there, I see above Linda mentioned reaching out to the Comcast Security Assurance Team, this is a specialized team who is able to check your system for any possible security risks or phishing attempts. I do recommend getting in contact with them if you believe any of your information was leaked or accessed. I want to also provide you with a link to review our privacy policy I have posted it below, I hope this helps.  https://comca.st/3PXliwp;

I no longer work for Comcast.

4 years ago

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