2 Messages

Thu, Nov 5, 2020 9:00 AM

Why is Comcast blocking emails from 1-800-PetMeds.com?

My pet supply vendor 1-800-PetMeds informed me that Comcast started blocking their emails.  Why is that?  I use them all the time for online orders and now I can't get order confirmations, customer support, or anything from them.  Their email address is CustomerService@1800petmeds.com

Would you fix this please?  Thank you.

Responses

Accepted Solution

Official Solution

Official Employee

 • 

97 Messages

7 m ago

 After review, we found an issue that was not allowing some of their inbound emails to come into our system.

 

This has now been resolved and the fix should be applied immediately. New emails going forward will now be received.

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Latoque

Expert

 • 

28.8K Messages

7 m ago

Comcast security handles any blocking issues-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

 • 

97 Messages

7 m ago

@ 

 

Hello,

 

I am reviewing and will provide an update shortly.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

2 Messages

7 m ago

Thank you, I appreciate your help!

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