Visitor

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1 Message

09/06/2026 7:26 PM

Why I can't get or send email through Xfinity to my email server yet I can when I use a cell network

Since 5:01 August 6, 2026 I cannot send or receive emails to my email server using the xfinity network. I can however send and receive emails via my backup cell network to this email server. I have several email accounts and only 1 is affected, my personal email server living out on the internet. My email server is working fine as I can access it through xfinity and cell networks. Something is blocking the SMTP protocol to my server on the Xfinity network.

So obviously there is a problem on the xfinity network. Doesn't seem to be any published way to contact anyone at Xfinity and explain the problem. 

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Official Employee

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3.2K Messages

6 hours ago

 

user_5iqm2p Thank you for posting on our community forum so we can make sure you're able to send and receive Emails over your Xfinity network. Are you accessing your Email thorugh our online portal: https://connect.xfinity.com/appsuite or through a third party Email program? 

 

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