2 Messages
Why has my email stopped syncing with my Pixel 2 phone?
At about noon on Sunday, I stopped receiving emails on my Pixel 2 phone running Android 11. This is a comcast.net email. I have another comcast.net email that is working properly, as well as 2 Gmail accounts that are working as they should. So far I have: shut down and rebooted the phone; soft reset; deleted the cache, and deleted and reinstalled the account. That last item -- deleting and reinstalling the account -- restored the inbox to the correct state at the time of the reinstall, but no further emails were received. In addition, I lost access to my email folders after the reinstall -- the folders are there but they are empty. This is my primary email account and I rely on my phone for emails for days at a time, so this situation is intolerable. How do I fix this?
marian31
Visitor
•
2 Messages
1 year ago
Success! In the course of setting up an e-mail app on my phone so I would have access to my comcast e-mails (my business Outlook still works fine as does my Gmail) I had to change my settings for my Comcast e-mail on my desktop to allow third party access. I did that, got the third party app going, and shortly thereafter the Comcast e-mails started coming in. I guess Comcast started considering the Samsung default e-mail app as a third party.
In your Comcast desktop e-mail go to settings / security and check off the box to allow third party email access.
3
dacarr5672
Visitor
•
2 Messages
1 year ago
Having the same issue, I'm on a Samsung S22+ and use the samsung email app to access my xfinity email, and it stopped working 3 days ago. I can send email, but not receive email, I tried to change the settings and get an error that it can't connect to the server.
1
0
Andyr1
Gold Problem Solver
•
8K Messages
1 year ago
Has anyone checked the Samsung Play Store (or whatever they call it) to see if the Samsung email app was recently updated around the time of these problems? Again, this is EXACTLY the same thing that happened to GMail a few months ago.
Google does make a basic email client that can be used with any Android system. It is open source and other companies can modify it. GMail probably uses that as it's core, and probably Samsung email. I bet if you look at the About for it, it may mention certain items it uses.
What probably happened is the latest Samsung is built on the buggy core. Google quickly updated Gmail, and probably that core, but Samsung probably didn't use it.
Here is a link to at least one of the threads on this:
https://forums.xfinity.com/conversations/email/why-has-my-email-stopped-syncing-with-my-pixel-2-phone/64cb18060c375e3587305686
4
0