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MacLady
Rousing Reactor
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113 Messages

Tuesday, February 24th, 2026 5:41 PM

Why does Xfinity keep censoring my emails?

I get a lot of phishing emails that I need to report to the hosting servers.

For example, Survey Monkey and Wix are hosting the latest spate.

[Removed Malicious Links]
But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?
And the irony???? Most of these scams are PRETENDING TO BE XFINITY OR COMCAST!
Very frustrating!!!!

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12 hours ago

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MacLady

Contributor

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113 Messages

3 days ago

This is now happening with my normal recipients. It is very frustrating. People I email back and forth normally are getting blocked.

This automation stuff is terrible.... how does it think my response to a client is 'spam'?

AWFUL

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XfinityDemetrise

Official Employee

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87 Messages

Hi there @MacLady Thank you so much for reaching out on our Xfinity Community Forum about blocked emails, I'll be happy to assist. When you say normal recipients, do they have comcast email addresses as well?  Please click the link below for more information on blocked emails. 

https://www.xfinity.com/support/articles/troubleshoot-blocked-emails

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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MacLady

Contributor

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113 Messages

These are emails I am sending to registrars and hosts, requesting a take down for spoofing, spamming and phishing.

Xfinity just decides they won't deliver them.. very frustrating. It comes in the form of a 'non-delivery' message.

And now they've blocked my email from some regular people who I email back and forth with  for no apparent reason.

They need to hire a real person to do this job.... 

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12 hours ago

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XfinityDemetrise

Official Employee

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87 Messages

@MacLady  Sounds like we need to take a closer look at the account.  Please follow the steps below to send a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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NoNoBadPuppy

Problem Solver

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736 Messages

12 hours ago

By responding in any fashion to SPAM emails, or even clicking on unsubscribe, tells them that your email is active, and results in far more spam email.  You are bringing it on yourself. 

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