Visitor
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1 Message
Why do you make everything so difficult. Email ?? Time to change ISP
I'm just going to post the chat transcript. Wasted an hour connecting to 2 people only to be dropped / disconnected. Pretty sure you guys intentionally make every interaction difficult. Also... getting rid of emails. Way to provide even less value as an ISP.
[Removed: Chat Transcript and Profanity]
Again
Expert
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33.7K Messages
2 days ago
@user_xvg57i
We're not getting rid of emails, we're just transferring email handling to Yahoo! Mail. You're keeping your @comcast.net email address. You'll just go to mail.yahoo.com to access it. And, FWIW, email was never a line item on your bill so you weren't paying anything for it. It was a freebie.
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XfinityAmira
Official Employee
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4.7K Messages
6 hours ago
Hi user_xvg57i! Thanks for joining our Xfinity Forum. We value and appreciate you being a customer with us, so it's upsetting to hear you feel this way. Please know my team is always here to support you with your service needs.
I see @Again provided some great and helpful information regarding your email concern. You also mentioned not being properly assisted when working with us via chat. Rest assured, my team is here to help. Please let us know if you have any further service concerns we can address for you.
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