Baseball1119's profile

Visitor

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1 Message

Tuesday, September 10th, 2024 11:23 AM

Why do i receive e-mails (spam) addressed "@comcast.net" ? [Edited]

Getting a LOT more spam recently, e-mails addressed to "[Edited: "Personal Information"]" or many other variations of numbers. THis is not my e-mail address, why am I receiving these?

1 Message

3 months ago

what is the answer to this??  I get 5 to 10 a day from user####@comcast.net

Visitor

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4 Messages

Me, too! I stopped some with Rules/Filters BUT there's no way to edit what Comcast mail is forwarded to another email I have.

Visitor

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4 Messages

Btw, what is this "user_ca21a7"?  That's not my email address.

Official Employee

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1.2K Messages

3 months ago

Hello @Baseball1119! Thank you for reaching out to us on our Xfinity Forums! I hope that you are well. I'm sorry to read about the trouble you have been having with the spam messages. I know this can be annoying, confusing and a potential security risk. I would love to help out. Are the emails addressed to a comcast.net email address that belongs to you?

3 Messages

@XfinityPaula​ I (many) are getting inundated with spam getting to our Xfinity email accounts that are addressed to userxxxx@comcast.net.  What can we/you do to stop this??

Official Employee

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995 Messages

 

user_mlrile Thank you for reaching out to us here with your questions about your email account! You can find instructions for setting up your eamil Spam filter at the following link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. Please let me know if you have any trouble with the process.

 

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3 Messages

@XfinityPaula​ I am having the same problem.  I am receiving dozens of emails daily and the email usernames are a combination of letters and numbers or numbers that don't begin to resemble my username.  Also, the emails seem to come from authentic companies such as triple A, choking device.  How do these emails get through to my inbox?  It makes no sense to me and comcast/xfinity should get on top of this immediately.

New Poster

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2 Messages

I agree 100%!!  this is also happening to me daily.  I dont understand how emails sent to these "userXXXXX@comcast.net"  can get to my specific comcast.net email.  C/X needs to fix this!

5 Messages

@XfinityBrianH​ This is the same canned, useless message that gets posted by Xfinity every time this issue is brought up. Is anyone at Xfinity actually reading these posts and working on a solution???

Regular Visitor

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14 Messages

3 months ago

Here's my personal experience. The few e-mails I have opened, are not addressed to me. They are addressed to user 1234@comcast.net . I made up that name to be used as an example.

What I don't understand is this. If they are not addressed to my e-mail user name, why are they being allowed to be put in my inbox? Anyone care to chime in on this. Today there were over 40 of them. In the past week there were over 200 of them. Also starting this week I have been receiving spam phone calls to my home phone. They come up as spam xxx-xxx-xxxx & are still being put through.

Regular Visitor

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14 Messages

Forgot to note this. These spam mails are coming from Outlook.

Visitor

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4 Messages

Mine are too, except for one spam from a hotmail address.

1 Message

same happening to me exactly. Have tried spam filters and basically useless. I have called Xfinity a half dozen times and no resolution yet. Very frustrating. I also have asked that same question above as why am I getting emails addressed to someone else and they have no answer.

Official Employee

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2.6K Messages

@user_m8c204 Have you spoken to our CSA team about the emails you are getting?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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3 Messages

@user_m8c204​ Xfinity spam screening does not appear to be very effective. I have the same issue. May be time for a new ISP???

Visitor

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4 Messages

3 months ago

Same happening to me. Can't get human or any other help from this pos corporation. They're all "user[4 digit number]@comcast.net. 

Regular Visitor

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14 Messages

NIne marked spam today. Eleven more just sitting there in my inbox. What is being done to address this issue? Moderators where are you?

Regular Visitor

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14 Messages

Still happening on a daily basis. When is this issue going to be addressed? Sent another thirty plus to abuse@comcast.net.

1 Message

2 months ago

I am receiving thousands to user####@comcast.net. I am so sick of this and no tech support.  

Official Employee

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1.5K Messages

Hello @user_zy7ndr, thank you for taking the time to reach out on social media.  I understand your concern with the spam, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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14 Messages

2 months ago

Wondering too. Just got fifteen more not addressed to me in my inbox. When is someone going to address this issue?

Contributor

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234 Messages

2 months ago

For everyone talking about getting spam/phishing emails that are not addressed to them (like USERxcvxdv@COMCAST.NET), this is a common spam technique. If you inspect the email source (View Source, on the webmail interface), you'll see that it's addressed to you. Usually this is done with a BCC address to you (Blind Carbon Copy). The incoming address you see is the the regular address, this copy of the email is most likely rejected, but the BCC copy arrives to you.

I'm currently getting 300-400 emails with this setup on a weekly basis. Every one has been marked as spam/phishing, as well as being forwarded to missing-spam@comcast.net. Absolutely no effect since the end of August. They keep on coming.

(edited)

3 Messages

@plummerld​ Despite sending them to “Junk” I still get hundreds to my unread folder.  How are you makng them go directly to spam folder?

Contributor

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234 Messages

@user_mlrile​ sorry, that's not what I said. When I said "marked", I meant that I've hit the flag button to mark them as Spam/Phishing. This is supposed to flag it to Comcast and it then transfers it to the spam folder. I'm also forwarding the spam to "missed-spam@comcast.net". Again, both actions for the hundreds of spam emails, has had practically zero effect in reducing the quantity I'm receiving.,

1 Message

I'm sick and tired of getting these spams and I think Xfinity/Comcast is a not doing any think\g to find and fix this flaw in their system. Marking as spam and block this sender is not effective ,shame on them.

3 Messages

@plummerld​ I am having the same problem.  I am receiving dozens of emails daily and the email usernames are a combination of letters and numbers or numbers that don't begin to resemble my username.  Also, the emails seem to come from authentic companies such as triple A, choking device.  How do these emails get through to my inbox?  It makes no sense to me and comcast/xfinity should get on top of this immediately.

Contributor

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234 Messages

@user_gjuk97​ first, they are not coming from authentic companies! The username shown is not the one that got it to your inbox. They are using a BCC (Blind Carbon Copy) method that has your name and probably many others in a BCC list. The BCC is used for routing it to you, but keeps your name hidden on the outside. If you look at the "View Source" option, you'll see it is addressed to you.

You're lucky in only getting dozens. I'm now receiving over 120 per day.

(edited)

New Poster

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3 Messages

1 month ago

I am having the same problem.  I get about 10-20 per day.  Can someone help all of us?  

1 Message

1 month ago

I am having the same issue as everyone here I have been on the phone for an hour it’s obvious Xfinty doesn’t care about there customers anymore. They throw ides the correct issue just to get you off the phone like set up spam rules well how can you do that when easy spam email is different?

Visitor

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2 Messages

The only thing I can suggest is that I managed to stop mine by setting up a spam rule that kicked out anything that has the word “user” in it. You are right… Every email I get is a little different address but they all said “user” so I put that in a rule to trash any email addresses that had that word. Hopefully yours have something in common that you could try that. Good luck. 

Regular Visitor

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14 Messages

AnneVan 1, how does one do that? So far today, I have sent 98 spam e-mails to abuse @comcast.net. Seem the more I report these, they increase daily.

Official Employee

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1.9K Messages

 

user_g0s42x, Hi! Thanks for reaching out about those spam emails. This is definitely not how we want you to feel. Over social media we are dedicated team of experts who will do everything within our power to turn that around. We can help. Setting up spam filters, creating an email safe list, and reporting the emails is critical for us in helping reduce spam and phishing emails. Have you tried setting up a rule like AnnVani mentions where he was able to put the word "user" since all the spam he was getting had that word in it?

 

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5 Messages

@AnneVan1​ Thank you for this reply. It was more helpful than anything Xfinity has said! I just set up this 'rule' so fingers crossed it gets rid of them!

Official Employee

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1.9K Messages

 

Hello, user_pcr6kd. Thank you for your feedback and for joining us here on the Xfinity Forums. Please let us know if setting the rule has helped!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 Messages

1 month ago

This is what I did to stop the "user" spam, using a browser on a laptop...

1. Log into your xfinity.com account
2. Click the Account icon in the upper right and select "Check email" from the dropdown list
3. When email has loaded, click the gear icon in the upper right and select "Email Settings"
4. In the left column, click "Filter Rules" in the Mail section
5. Click the "+ Add new rule" box
6. Change the Rule Name to anything you want (I made it "User Spam")
7. Uncheck "Process subsequent rules" (Important!)
8. Click "Add condition" and select "To" from the list that pops up
9. A line will appear with "To," "Contains," and a blank text box; in the text box type "user" (without the quotation marks)
10. Click "Add action" and select "Reject with reason" from the list that pops up; type "Spam" in the text box that appears
11. Click "Add action" again and select "Discard" from the list that pops up
12. Click "Save"

You should see the new rule in your list of Mail Filter Rules. I dragged the rule to the top of my list to make sure it gets processed before the other rules in my list. Click and hold the "=" sign on the left end of the rule and drag it to the top of the list.

And don't do this if your Comcast email contains the word "user", such as "cool_user@comcast.net", because you'll block your real emails! 

(edited)

Regular Visitor

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14 Messages

Thank you, @user_ef87g4. I appreciate you taking the time to walk me through the steps.   Line 9 in your answer was what I wasn't understanding.  Now that you walked me through the steps, I will be able to address this issue.  Again, I really appreciate the time you took to solve this problem. You are my hero.

Sad that not one moderator has directly addressed this issue to me personally.

(edited)

New Poster

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3 Messages

@user_ef87g4 ​ THANK YOU very much.  I also discovered that if I forwarded the spam to spam@comcast.net then the images appear and at the bottom there is a tiny box that appears and if you click on it there is the option to open link.  The link takes you to an unsubscribe.  I did it at least 10 times on every spam email.  Then I forwarded the spam to comcast.  It has diminished but I still get about 5 a day.  I hope you method works better.

(edited)

New Poster

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10 Messages

@user_ef87g4 ​ thank you -  This works! but one caveat - I sent mine to spam instead of - reject with reason and discard. Because I wanted to see for sure that the only discarded emails were the spam. and not my needed emails.

(edited)

Official Employee

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2.8K Messages

@vanitycollectio Thank you for letting us know that the directions provided by @user_ef87g4 helped you to resolve the issue you were experiencing with your email. I hope you have a great day!

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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1.9K Messages

 

90m1, Thanks for reaching out. We are happy to hear about those spam emails diminishing by unsubscribing and that you will be trying user_ef87g4
great method. Since it has been 2 days since you last reached out, has everything been working better?
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

28 days ago

To everyone on this feed, I have been trying to find an answer to this problem for over a year to no avail. [Edited: Inflammatory]. Yesterday I found this solution & I decided to try it. Success!  It’s been over 48 hours & no more spam with the problem talked about. This is not my fix but I sure would like to thank the guy who was smart enough to come up with the answer. Here are his steps to follow.

This is what I did to stop “user” spam, using a browser on a laptop

1. Log into your Xfinity.com account 

2. Click the Account icon in the upper right and select "Check email" from the dropdown list

3 When email has loaded, click the gear icon in the upper right and select "Email Settings"

4. In the left column, click "Filter Rules" in the Mail section.

5. Click the "+Add new rule" box.

6. Chang the Rule Name to anything you want (I made it "User Spam")

7. Uncheck "Process subsequent rules" (Impossible!)

8. Click "Add condition" and select "To" from the list that pops up

9. A line will appear with "To," "Contains," and a blank text box; in the text box type "user" (without the quotation marks)

10. Click "Add action" and select "Reject with reason" from the list that pops up; type "Spam" in the text box that appears 

11. Click "Add action" again and select "Discard" from the list that pops up

12. Click "Save "

you should see the new rule in your list of Mail Filter Rules. I dragged the rule to the top of my list to make sure it gets processed before the other rules in my list. Click & hold the "=" sign on the left end of the rule and drag it to the top of the list.

Don’t do this if your Comcast email contains the word "user", such as "cool_user@comcast.net", be you’ll block your real emails!

Forever grateful to @user_ef87g4 for his fix!!

(edited)

2 Messages

You're very welcome. I'm glad it's helped. I notice in your step 7 it says "(Impossible!)". That should read "(Important!)", lol.   

(edited)

1 Message

26 days ago

I’m getting these spams from userxxxx@comcast.net in my Yahoo and Gmail accounts also.

Official Employee

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1.9K Messages

 

Thank you for sharing your feedback and joining the Xfinity Forum community, user_xgtinv. Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure.  Bad actors may  try to impersonate Xfinity emails to obtain your personal information. Internet scammers use sophisticated lures as they "fish" for users' private information. Be suspicious of any email, chat, or phone call that asks for your personal account information, such as user names, passwords, and account numbers. Be aware that Comcast will never ask you for password information over the phone, chat or email. 

And, as a reminder be sure to always check the email address of the sender.
If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it. Never open links or attachments in unsolicited emails or text messages.
They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data.
 
To report fraud, scams, or bad business practices, consumers should go to reportfraud.ftc.gov. You can also find more safety tips on the Federal Trade Commission’s (FTC) Consumer Advice website.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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