Visitor
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1 Message
Why do i receive e-mails (spam) addressed "@comcast.net" ? [Edited]
Getting a LOT more spam recently, e-mails addressed to "[Edited: "Personal Information"]" or many other variations of numbers. THis is not my e-mail address, why am I receiving these?
user_awrvo4
1 Message
3 months ago
what is the answer to this?? I get 5 to 10 a day from user####@comcast.net
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XfinityPaula
Official Employee
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1.2K Messages
3 months ago
Hello @Baseball1119! Thank you for reaching out to us on our Xfinity Forums! I hope that you are well. I'm sorry to read about the trouble you have been having with the spam messages. I know this can be annoying, confusing and a potential security risk. I would love to help out. Are the emails addressed to a comcast.net email address that belongs to you?
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kaecee
Regular Visitor
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14 Messages
3 months ago
Here's my personal experience. The few e-mails I have opened, are not addressed to me. They are addressed to user 1234@comcast.net . I made up that name to be used as an example.
What I don't understand is this. If they are not addressed to my e-mail user name, why are they being allowed to be put in my inbox? Anyone care to chime in on this. Today there were over 40 of them. In the past week there were over 200 of them. Also starting this week I have been receiving spam phone calls to my home phone. They come up as spam xxx-xxx-xxxx & are still being put through.
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user_ca21a7
Visitor
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4 Messages
3 months ago
Same happening to me. Can't get human or any other help from this pos corporation. They're all "user[4 digit number]@comcast.net.
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user_zy7ndr
1 Message
2 months ago
I am receiving thousands to user####@comcast.net. I am so sick of this and no tech support.
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kaecee
Regular Visitor
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14 Messages
2 months ago
Wondering too. Just got fifteen more not addressed to me in my inbox. When is someone going to address this issue?
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plummerld
Contributor
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234 Messages
2 months ago
For everyone talking about getting spam/phishing emails that are not addressed to them (like USERxcvxdv@COMCAST.NET), this is a common spam technique. If you inspect the email source (View Source, on the webmail interface), you'll see that it's addressed to you. Usually this is done with a BCC address to you (Blind Carbon Copy). The incoming address you see is the the regular address, this copy of the email is most likely rejected, but the BCC copy arrives to you.
I'm currently getting 300-400 emails with this setup on a weekly basis. Every one has been marked as spam/phishing, as well as being forwarded to missing-spam@comcast.net. Absolutely no effect since the end of August. They keep on coming.
(edited)
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90m1
New Poster
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3 Messages
1 month ago
I am having the same problem. I get about 10-20 per day. Can someone help all of us?
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user_g0s42x
1 Message
1 month ago
I am having the same issue as everyone here I have been on the phone for an hour it’s obvious Xfinty doesn’t care about there customers anymore. They throw ides the correct issue just to get you off the phone like set up spam rules well how can you do that when easy spam email is different?
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user_ef87g4
2 Messages
1 month ago
This is what I did to stop the "user" spam, using a browser on a laptop...
1. Log into your xfinity.com account
2. Click the Account icon in the upper right and select "Check email" from the dropdown list
3. When email has loaded, click the gear icon in the upper right and select "Email Settings"
4. In the left column, click "Filter Rules" in the Mail section
5. Click the "+ Add new rule" box
6. Change the Rule Name to anything you want (I made it "User Spam")
7. Uncheck "Process subsequent rules" (Important!)
8. Click "Add condition" and select "To" from the list that pops up
9. A line will appear with "To," "Contains," and a blank text box; in the text box type "user" (without the quotation marks)
10. Click "Add action" and select "Reject with reason" from the list that pops up; type "Spam" in the text box that appears
11. Click "Add action" again and select "Discard" from the list that pops up
12. Click "Save"
You should see the new rule in your list of Mail Filter Rules. I dragged the rule to the top of my list to make sure it gets processed before the other rules in my list. Click and hold the "=" sign on the left end of the rule and drag it to the top of the list.
And don't do this if your Comcast email contains the word "user", such as "cool_user@comcast.net", because you'll block your real emails!
(edited)
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user_ugiwym
1 Message
28 days ago
To everyone on this feed, I have been trying to find an answer to this problem for over a year to no avail. [Edited: Inflammatory]. Yesterday I found this solution & I decided to try it. Success! It’s been over 48 hours & no more spam with the problem talked about. This is not my fix but I sure would like to thank the guy who was smart enough to come up with the answer. Here are his steps to follow.
This is what I did to stop “user” spam, using a browser on a laptop
1. Log into your Xfinity.com account
2. Click the Account icon in the upper right and select "Check email" from the dropdown list
3 When email has loaded, click the gear icon in the upper right and select "Email Settings"
4. In the left column, click "Filter Rules" in the Mail section.
5. Click the "+Add new rule" box.
6. Chang the Rule Name to anything you want (I made it "User Spam")
7. Uncheck "Process subsequent rules" (Impossible!)
8. Click "Add condition" and select "To" from the list that pops up
9. A line will appear with "To," "Contains," and a blank text box; in the text box type "user" (without the quotation marks)
10. Click "Add action" and select "Reject with reason" from the list that pops up; type "Spam" in the text box that appears
11. Click "Add action" again and select "Discard" from the list that pops up
12. Click "Save "
you should see the new rule in your list of Mail Filter Rules. I dragged the rule to the top of my list to make sure it gets processed before the other rules in my list. Click & hold the "=" sign on the left end of the rule and drag it to the top of the list.
Don’t do this if your Comcast email contains the word "user", such as "cool_user@comcast.net", be you’ll block your real emails!
Forever grateful to @user_ef87g4 for his fix!!
(edited)
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user_xgtinv
1 Message
26 days ago
I’m getting these spams from userxxxx@comcast.net in my Yahoo and Gmail accounts also.
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