Baseball1119's profile

Visitor

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1 Message

Tuesday, September 10th, 2024 11:23 AM

Why do i receive e-mails (spam) addressed "@comcast.net" ? [Edited]

Getting a LOT more spam recently, e-mails addressed to "[Edited: "Personal Information"]" or many other variations of numbers. THis is not my e-mail address, why am I receiving these?

1 Message

2 months ago

what is the answer to this??  I get 5 to 10 a day from user####@comcast.net

Visitor

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4 Messages

Me, too! I stopped some with Rules/Filters BUT there's no way to edit what Comcast mail is forwarded to another email I have.

Visitor

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4 Messages

Btw, what is this "user_ca21a7"?  That's not my email address.

Official Employee

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1.2K Messages

2 months ago

Hello @Baseball1119! Thank you for reaching out to us on our Xfinity Forums! I hope that you are well. I'm sorry to read about the trouble you have been having with the spam messages. I know this can be annoying, confusing and a potential security risk. I would love to help out. Are the emails addressed to a comcast.net email address that belongs to you?

3 Messages

@XfinityPaula​ I (many) are getting inundated with spam getting to our Xfinity email accounts that are addressed to userxxxx@comcast.net.  What can we/you do to stop this??

Official Employee

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919 Messages

 

user_mlrile Thank you for reaching out to us here with your questions about your email account! You can find instructions for setting up your eamil Spam filter at the following link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. Please let me know if you have any trouble with the process.

 

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3 Messages

@XfinityPaula​ I am having the same problem.  I am receiving dozens of emails daily and the email usernames are a combination of letters and numbers or numbers that don't begin to resemble my username.  Also, the emails seem to come from authentic companies such as triple A, choking device.  How do these emails get through to my inbox?  It makes no sense to me and comcast/xfinity should get on top of this immediately.

Regular Visitor

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13 Messages

2 months ago

Here's my personal experience. The few e-mails I have opened, are not addressed to me. They are addressed to user 1234@comcast.net . I made up that name to be used as an example.

What I don't understand is this. If they are not addressed to my e-mail user name, why are they being allowed to be put in my inbox? Anyone care to chime in on this. Today there were over 40 of them. In the past week there were over 200 of them. Also starting this week I have been receiving spam phone calls to my home phone. They come up as spam xxx-xxx-xxxx & are still being put through.

Regular Visitor

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13 Messages

Forgot to note this. These spam mails are coming from Outlook.

Visitor

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4 Messages

Mine are too, except for one spam from a hotmail address.

1 Message

same happening to me exactly. Have tried spam filters and basically useless. I have called Xfinity a half dozen times and no resolution yet. Very frustrating. I also have asked that same question above as why am I getting emails addressed to someone else and they have no answer.

Official Employee

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2.5K Messages

@user_m8c204 Have you spoken to our CSA team about the emails you are getting?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

@user_m8c204​ Xfinity spam screening does not appear to be very effective. I have the same issue. May be time for a new ISP???

Visitor

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4 Messages

2 months ago

Same happening to me. Can't get human or any other help from this pos corporation. They're all "user[4 digit number]@comcast.net. 

Regular Visitor

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13 Messages

NIne marked spam today. Eleven more just sitting there in my inbox. What is being done to address this issue? Moderators where are you?

Regular Visitor

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13 Messages

Still happening on a daily basis. When is this issue going to be addressed? Sent another thirty plus to abuse@comcast.net.

1 Message

1 month ago

I am receiving thousands to user####@comcast.net. I am so sick of this and no tech support.  

Official Employee

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1.5K Messages

Hello @user_zy7ndr, thank you for taking the time to reach out on social media.  I understand your concern with the spam, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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13 Messages

1 month ago

Wondering too. Just got fifteen more not addressed to me in my inbox. When is someone going to address this issue?

Contributor

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228 Messages

1 month ago

For everyone talking about getting spam/phishing emails that are not addressed to them (like USERxcvxdv@COMCAST.NET), this is a common spam technique. If you inspect the email source (View Source, on the webmail interface), you'll see that it's addressed to you. Usually this is done with a BCC address to you (Blind Carbon Copy). The incoming address you see is the the regular address, this copy of the email is most likely rejected, but the BCC copy arrives to you.

I'm currently getting 300-400 emails with this setup on a weekly basis. Every one has been marked as spam/phishing, as well as being forwarded to missing-spam@comcast.net. Absolutely no effect since the end of August. They keep on coming.

(edited)

3 Messages

@plummerld​ Despite sending them to “Junk” I still get hundreds to my unread folder.  How are you makng them go directly to spam folder?

Contributor

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228 Messages

@user_mlrile​ sorry, that's not what I said. When I said "marked", I meant that I've hit the flag button to mark them as Spam/Phishing. This is supposed to flag it to Comcast and it then transfers it to the spam folder. I'm also forwarding the spam to "missed-spam@comcast.net". Again, both actions for the hundreds of spam emails, has had practically zero effect in reducing the quantity I'm receiving.,

1 Message

I'm sick and tired of getting these spams and I think Xfinity/Comcast is a not doing any think\g to find and fix this flaw in their system. Marking as spam and block this sender is not effective ,shame on them.

3 Messages

@plummerld​ I am having the same problem.  I am receiving dozens of emails daily and the email usernames are a combination of letters and numbers or numbers that don't begin to resemble my username.  Also, the emails seem to come from authentic companies such as triple A, choking device.  How do these emails get through to my inbox?  It makes no sense to me and comcast/xfinity should get on top of this immediately.

Contributor

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228 Messages

@user_gjuk97​ first, they are not coming from authentic companies! The username shown is not the one that got it to your inbox. They are using a BCC (Blind Carbon Copy) method that has your name and probably many others in a BCC list. The BCC is used for routing it to you, but keeps your name hidden on the outside. If you look at the "View Source" option, you'll see it is addressed to you.

You're lucky in only getting dozens. I'm now receiving over 120 per day.

(edited)

New Poster

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2 Messages

3 days ago

I am having the same problem.  I get about 10-20 per day.  Can someone help all of us?  

Regular Visitor

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13 Messages

So much for Xfinity telling us we are a "Valued customer". Just signed on to be greeted with 58 spam e-mails. Seems it's getting worse from one day to the next. Xfinity, moderators when are you going to address this issue? It's been months & still nada.

3 Messages

I agree, other than telling me to mark as spam, I have not seen a single solution offered by Xfinity.  Get 15-20 every day, many of them from the same source with just the address changed from User1234@Comcast.net to User4132 to User 3124, etc, etc.  Really looking for something substantive from Xfinity!

Regular Visitor

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13 Messages

And forgot to say that I have followed the suggestion to filter e-mails to spam. It's been on & it still isn't doing the job.

New Poster

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2 Messages

Spam emails on Comcast is out of control. It’s annoying to even Open my email inbox to  check for actual important emails

(edited)

Official Employee

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1.7K Messages

Greetings, @90m1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also receiving these unwanted email, but you have definitely come to the right place for assistance.

 

As @plummerld pointed out last month, this is a common tactic used by spammers in an effort to subvert or bypass our spam filters, unfortunately. The best course of action would be to continue marking these messages as spam, or sending them as an attachment to missed-spam@comcast.net. That will help us refine the filters and hopefully reduce the number of messages going through. You can also create an "Email Safe List" to prevent all unwanted email from going through unless it has been added to your list. You can find more details about how to set that up here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 day ago

I am having the same issue as everyone here I have been on the phone for an hour it’s obvious Xfinty doesn’t care about there customers anymore. They throw ides the correct issue just to get you off the phone like set up spam rules well how can you do that when easy spam email is different?

Visitor

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2 Messages

The only thing I can suggest is that I managed to stop mine by setting up a spam rule that kicked out anything that has the word “user” in it. You are right… Every email I get is a little different address but they all said “user” so I put that in a rule to trash any email addresses that had that word. Hopefully yours have something in common that you could try that. Good luck. 

Regular Visitor

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13 Messages

AnneVan 1, how does one do that? So far today, I have sent 98 spam e-mails to abuse @comcast.net. Seem the more I report these, they increase daily.

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