Why do i receive e-mails (spam) addressed "@comcast.net" ? [Edited]

Me, too! I stopped some with Rules/Filters BUT there's no way to edit what Comcast mail is forwarded to another email I have.

Btw, what is this "user_ca21a7"?  That's not my email address.

Has anyone found a solution. I put the filters in but my spam mailbox has far too many emails. Comcast needs better filters!!!!!!!

Thank you for reaching out to us @user_y38ret! Some spam and phishing emails verify if an email is active when the email address automatically downloads the attachments/images linked to the email. To disable this feature, please:

• Select the gear icon in the top right corner of the Connect site
• Select “Email Settings”.
• Select “Security” towards the top left corner of the email settings screen.
• Uncheck the “allow pre-loading of externally linked images”.

I also recommend disabling this feature in the settings of your email apps such as Outlook, Gmail, or Apple Mail if you are not using our Connect site to access the email. While unchecking this setting will not immediately stop spam, it helped me when my email was getting dozens of spam emails per day. 

For further assistance, please report the spam emails following our steps in the “Report Spam and Phishing Emails” section on our Report Abuse website.

@XfinityPaula​ I (many) are getting inundated with spam getting to our Xfinity email accounts that are addressed to userxxxx@comcast.net.  What can we/you do to stop this??

@XfinityPaula​ I am having the same problem.  I am receiving dozens of emails daily and the email usernames are a combination of letters and numbers or numbers that don't begin to resemble my username.  Also, the emails seem to come from authentic companies such as triple A, choking device.  How do these emails get through to my inbox?  It makes no sense to me and comcast/xfinity should get on top of this immediately.

I agree 100%!!  this is also happening to me daily.  I dont understand how emails sent to these "userXXXXX@comcast.net"  can get to my specific comcast.net email.  C/X needs to fix this!

@XfinityBrianH​ This is the same canned, useless message that gets posted by Xfinity every time this issue is brought up. Is anyone at Xfinity actually reading these posts and working on a solution???

Forgot to note this. These spam mails are coming from Outlook.

Mine are too, except for one spam from a hotmail address.

same happening to me exactly. Have tried spam filters and basically useless. I have called Xfinity a half dozen times and no resolution yet. Very frustrating. I also have asked that same question above as why am I getting emails addressed to someone else and they have no answer.

@user_m8c204 Have you spoken to our CSA team about the emails you are getting?

@user_m8c204​ Xfinity spam screening does not appear to be very effective. I have the same issue. May be time for a new ISP???

NIne marked spam today. Eleven more just sitting there in my inbox. What is being done to address this issue? Moderators where are you?

Still happening on a daily basis. When is this issue going to be addressed? Sent another thirty plus to abuse@comcast.net.

I have sent so many of them to abuse@comcast that I can’t even count them.  I am reaching my boiling point.  Such a nuisance. Any ideas how to stop? 

user_mdch0b thank you for using the Community Forums page to reach out. I understand that you are experiencing concerns with unwanted emails. I know that our dedicated team for addressing this issue is the Customer Security Assurance team. Furthermore, I would recommend reaching out to them directly for additional information on recommended steps to take and prevent this nuisance going forward. You can reach them using the information listed at this hyperlink. 

Hello @user_zy7ndr, thank you for taking the time to reach out on social media.  I understand your concern with the spam, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@plummerld​ Despite sending them to “Junk” I still get hundreds to my unread folder.  How are you makng them go directly to spam folder?

@user_mlrile​ sorry, that's not what I said. When I said "marked", I meant that I've hit the flag button to mark them as Spam/Phishing. This is supposed to flag it to Comcast and it then transfers it to the spam folder. I'm also forwarding the spam to "missed-spam@comcast.net". Again, both actions for the hundreds of spam emails, has had practically zero effect in reducing the quantity I'm receiving.,

I'm sick and tired of getting these spams and I think Xfinity/Comcast is a not doing any think\g to find and fix this flaw in their system. Marking as spam and block this sender is not effective ,shame on them.

@plummerld​ I am having the same problem.  I am receiving dozens of emails daily and the email usernames are a combination of letters and numbers or numbers that don't begin to resemble my username.  Also, the emails seem to come from authentic companies such as triple A, choking device.  How do these emails get through to my inbox?  It makes no sense to me and comcast/xfinity should get on top of this immediately.

@user_gjuk97​ first, they are not coming from authentic companies! The username shown is not the one that got it to your inbox. They are using a BCC (Blind Carbon Copy) method that has your name and probably many others in a BCC list. The BCC is used for routing it to you, but keeps your name hidden on the outside. If you look at the "View Source" option, you'll see it is addressed to you.

You're lucky in only getting dozens. I'm now receiving over 120 per day.

So much for Xfinity telling us we are a "Valued customer". Just signed on to be greeted with 58 spam e-mails. Seems it's getting worse from one day to the next. Xfinity, moderators when are you going to address this issue? It's been months & still nada.

I agree, other than telling me to mark as spam, I have not seen a single solution offered by Xfinity.  Get 15-20 every day, many of them from the same source with just the address changed from User1234@Comcast.net to User4132 to User 3124, etc, etc.  Really looking for something substantive from Xfinity!

And forgot to say that I have followed the suggestion to filter e-mails to spam. It's been on & it still isn't doing the job.

Spam emails on Comcast is out of control. It’s annoying to even Open my email inbox to  check for actual important emails

Greetings, @90m1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also receiving these unwanted email, but you have definitely come to the right place for assistance.

As @plummerld pointed out last month, this is a common tactic used by spammers in an effort to subvert or bypass our spam filters, unfortunately. The best course of action would be to continue marking these messages as spam, or sending them as an attachment to missed-spam@comcast.net. That will help us refine the filters and hopefully reduce the number of messages going through. You can also create an "Email Safe List" to prevent all unwanted email from going through unless it has been added to your list. You can find more details about how to set that up here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.

The only thing I can suggest is that I managed to stop mine by setting up a spam rule that kicked out anything that has the word “user” in it. You are right… Every email I get is a little different address but they all said “user” so I put that in a rule to trash any email addresses that had that word. Hopefully yours have something in common that you could try that. Good luck. 

AnneVan 1, how does one do that? So far today, I have sent 98 spam e-mails to abuse @comcast.net. Seem the more I report these, they increase daily.

@AnneVan1​ Thank you for this reply. It was more helpful than anything Xfinity has said! I just set up this 'rule' so fingers crossed it gets rid of them!

Thank you, @user_ef87g4. I appreciate you taking the time to walk me through the steps.   Line 9 in your answer was what I wasn't understanding.  Now that you walked me through the steps, I will be able to address this issue.  Again, I really appreciate the time you took to solve this problem. You are my hero.

Sad that not one moderator has directly addressed this issue to me personally.

@user_ef87g4 ​ THANK YOU very much.  I also discovered that if I forwarded the spam to spam@comcast.net then the images appear and at the bottom there is a tiny box that appears and if you click on it there is the option to open link.  The link takes you to an unsubscribe.  I did it at least 10 times on every spam email.  Then I forwarded the spam to comcast.  It has diminished but I still get about 5 a day.  I hope you method works better.

@user_ef87g4 ​ thank you -  This works! but one caveat - I sent mine to spam instead of - reject with reason and discard. Because I wanted to see for sure that the only discarded emails were the spam. and not my needed emails.

@vanitycollectio Thank you for letting us know that the directions provided by @user_ef87g4 helped you to resolve the issue you were experiencing with your email. I hope you have a great day!

You're very welcome. I'm glad it's helped. I notice in your step 7 it says "(Impossible!)". That should read "(Important!)", lol.