akep's profile

New Poster

 • 

10 Messages

Monday, November 28th, 2022 4:21 AM

Why did the front page change? There is nowhere to click on email anymore

I used to just open xfinity.com and there was an email button to open that up. Now the front page on xfinity.com is only showing sales and billing and other stuff, probably literally anything and everything but email. 
What the heck? I just want to check my email in the browser without having to use a mail app.
https://ibb.co/yPpxQpB screenshot - notice on the right it says "Sign Out" because i'm signed in, there is nothing to click on in there. 

New Poster

 • 

10 Messages

2 months ago

https://ibb.co/yPpxQpB <- what i'm seeing - it says to open the account tab but there is nothing in there either. 

(edited)

Latoque

Expert

 • 

29.3K Messages

2 months ago

How are you accessing the email?  On a phone, or a computer or something else?  What browser are you using?

New Poster

 • 

10 Messages

@Latoque​ chrome on desktop

Again

Expert

 • 

28.4K Messages

@akep​ 

@Latoque​ chrome on desktop

Are you signed in?  Click on the person icon and sign in.  Once you sign in, click on that icon again, and you should see Check Email.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

New Poster

 • 

10 Messages

@Again​ I'm signed in bro i'm ready to check my email and its not showing me anything useful here, check the pic

Again

Expert

 • 

28.4K Messages

@akep​ 

This is from the home page.  Click on the Account icon so you can sign in.
Clicking on that:

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

New Poster

 • 

10 Messages

@Again

i did, look at the right side of the page in the picture i posted. its signed in, thats why it says "Sign OUT" - there is nothing in that tab that opens.

BruceW

Gold Problem Solver

 • 

24.4K Messages

2 months ago

... I just want to check my email in the browser without having to use a mail app. ...

I avoid the latest landing page disaster by using a bookmark to https://connect.xfinity.com/ to reach webmail.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

New Poster

 • 

10 Messages

@BruceW​ thank you very much

forum icon

New to the Community?

Start Here