New Poster
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8 Messages
Why, commencing back in mid-to-late May, are both of our secondary email account addresses disabled? With NO changes being made on our end?
Why, commencing back in mid-to-late May, might both of our secondary email account addresses disabled? With NO changes whatsoever being made on our end? The two accounts still appear but all previously activity has disappeared and the accounts are not accessible (?) MOST FRUSTRATING!
[Edited: "Personal Information"]
Latoque
Expert
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29.5K Messages
2 months ago
Call Comcast security. They They can look at the accounts and see what's wrong----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityBradM
Official Employee
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540 Messages
2 months ago
@drich17 It would be most alarming not to have access to secondary accounts if no changes were made. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into those accounts.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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