Bellingham-Bob's profile

Contributor

 • 

85 Messages

Wed, Jan 6, 2021 8:00 AM

Why can't I mark Xfinity spam as spam?

Yes, I have used  "Manage Advertising Preferences" and selected "opt out of everythign" a long time ago. (I just checked and it's still set that way)

 

But that has not stopped Xfinity from spamming me.

 

Now I see that I can not even mark Xfinity spam as spam, I can only delete or move it.

 

Spam is spam even if it's coming from Xfinity!

Responses

Latoque

Expert

 • 

28.8K Messages

5 m ago

I don't know what kind of emails you are getting, but using the webmail UI I can mark any Xfinity message as spam using the icon in the toolbar.  How are you accessing your email?

rightfooted

Expert

 • 

1.1K Messages

5 m ago

Not all unwanted emails are spam. Emails from Comcast/Xfinity aren't spam because you are their customer. You can unsubscribe from advertising emails, but not the service-related emails.  If you don't want to see the service-related emails, try setting up a filter to send them to Trash.

 

service email.PNG

 

advert email.PNG

Contributor

 • 

85 Messages

4 m ago


@rightfooted wrote:

Not all unwanted emails are spam. Emails from Comcast/Xfinity aren't spam because you are their customer. You can unsubscribe from advertising emails, but not the service-related emails.  If you don't want to see the service-related emails, try setting up a filter to send them to Trash.

 

 


Spaming me to purchace Peacock or some other service is NOT a service related message.

 

It is spam plain and clear.

 

 

Contributor

 • 

85 Messages

4 m ago


@Latoque wrote:

I don't know what kind of emails you are getting, but using the webmail UI I can mark any Xfinity message as spam using the icon in the toolbar.  How are you accessing your email?


No, Xfinity spam has the "mark as spam" button grayed out in the web interface so you can't report them.

New to the Community?

Start Here