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signcarver
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6 Messages

Sunday, July 31st, 2022 5:32 PM

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Why can't i send an email to myself

I have tried to send a test email to myself from my comcast email to my comcast email to no avail.

I have also tried to forward an email from another sender to my comcast email to no avail.

Any help would be greatly appreciated. 

Question

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Updated 

3 years ago

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rightfooted

Expert

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1.4K Messages

3 years ago

How are you accessing your email? Are you accessing it directly through webmail, or are you using an app or email client?

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signcarver

New Poster

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6 Messages

3 years ago

I am accessing my email through Mac mail app on my iMac.

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rightfooted

Expert

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1.4K Messages

3 years ago

Try logging directly into your email at https://connect.xfinity.com/ , and see if the emails are there. If they are, that probably means you don't have your Mac mail set up correctly.

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signcarver

New Poster

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6 Messages

3 years ago

Thanks rightfooted. I logged into my xfinity account online and went to the email client. I composed a simple message and sent it. The message never arrived either in my inbox online, nor in my Mac mail app on my Mac.

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Again

Expert

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31.5K Messages

@signcarver​ 

Are you sending to @comcast.net or @comcast.com ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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XfinityBillie

Official Employee

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3.3K Messages

@signcarver it looks like our experts have been giving you some great troubleshooting advice! Can you confirm if you've been sending it to a .net or .com email account? Also, have you checked your spam or junk folders? Are you having issues with receiving any other emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

signcarver

New Poster

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6 Messages

I am sending to Comcast.net.     

3 years ago

0

signcarver

New Poster

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6 Messages

Also, if I send an email from my Gmail address to my Comcast email address that works fine. It’s when I send an email from my Comcast email address to my Comcast email address

3 years ago

0

XfinityJohnG

Official Employee

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1.7K Messages

Thank you for that verification. Could you send me a direct message with the full name and complete address for your service so I can troubleshoot further. 

 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://comca.st/3A8ixTa

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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