Visitor
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3 Messages
WHY am I receiving this?
Received the same message multiple times today from Xfinity:
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Switch to your supported modem today |
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You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience. |
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Your current modem is no longer receiving the latest security updates. Without the latest features, the security and performance of your modem may be impacted over time. Over time, this may affect your modem's security and performance. Move your Xfinity service from your older modem to your supported modem that's already on your account to help keep your connection secure and reliable. |
I have ONLY ONE modem on my account, it is my Personally Owned modem and it is CLEARLY still supported by Xfinity as is it still an Option for new subscribers~
FWIW: SB8200 -- incapable of >1GHz but ABSOLUTELY capable of my meager 400MHz subscription
XfinityNasser
Official Employee
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67 Messages
2 hours ago
Hi, @user_ps75y1. Thank you for choosing the Xfinity Community Forums to address your concern regarding the message you recently received. I understand that you only have one modem, your own. If you've replaced your modem in the last year or so then our system may detect the previous one, even if dormant, prompting the messaging that you received.
Have you changed out your customer-owned modem in the last year or have you changed your Xfinity internet plan within that time?
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