Visitor
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1 Message
Why am I not getting new emails to my Inbox but still into my Spam box?
For the first time today, I received no emails in my Inbox but did receive several in my Spam box.
Is there a system problem or a problem unique to my ac7?
Visitor
•
1 Message
For the first time today, I received no emails in my Inbox but did receive several in my Spam box.
Is there a system problem or a problem unique to my ac7?
EG
Expert
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116.4K Messages
2 days ago
Concern moved here to the E-mail help section for assistance.
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XfinityGabriel
Official Employee
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3.1K Messages
7 hours ago
@user_fu2y4a,
Hi there! Thanks for reaching out. I can understand how not receiving emails except for spam can be concerning. You've reached the right place. We are a team of experts who specialize in resolving email concerns over social media. We can help. There isn’t a known system‑wide issue today, so this is likely something specific to your email settings or filters. Sometimes a filter can trigger unexpectedly and redirect messages even if nothing “looks” changed. A couple of quick things to check:
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