Visitor
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1 Message
Why am I getting this message? But when I click on "update info" I get a big bold warning that says "Deceptive Website Warning"
I received an email from Comcast that says "alert@Comcast.net telling me that I need to update my personal information
Xfinity
Hi [Edited: "Personal Information"],
Just a quick reminder to review and update your billing and profile info for Comcast.
It only takes a minute and helps keep your account in good standing. Please complete this within 3 days to avoid a temporary pause.
Update Info
Just a quick reminder to review and update your billing and profile info for Comcast.
It only takes a minute and helps keep your account in good standing. Please complete this within 3 days to avoid a temporary pause.
Update Info
"You’re receiving this as a customer of Comcast"
But when I click on "update info" I get a big bold warning that says "Deceptive Website Warning" This website might try to trick you into doing something dangerous...."
BruceW
Gold Problem Solver
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26.6K Messages
2 months ago
You're getting that warning because the message is from a scammer trying to steal your login info and goodness knows what else. Legitimate emails from Comcast/Xfinity never come from Comcast.net addresses, and "update" emails that have any sort of "click here or lose your access" link are almost always scams.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for Comcast.net emails.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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