Visitor
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1 Message
Whitelist A Domain
Hello, Any emails from our HOA is going into the spam folder. I have added their email address to my address book. I have selected "not spam " multiple times and the emails are still going into the spam folder. I need for Xfinity to whitelist the following domain @ascenthoa.com
XfinityMatthew
Official Employee
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1.5K Messages
3 hours ago
@user_y8svc6 The only other possibility is there is a spam filter set up. You can manage those following the steps outlined here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
If that doesn't work and you believe they are blacklisted you can open a ticket with our Customer Security Assurance team at https://spa.xfinity.com/help or by calling them at
1-888-565-4329.
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