what does "recovered-lost-folder" mean

I'm using Comcast email on an iMac and Galaxy 23 Ultra smart phone.

Good evening @user_leaf92 and thank you for reaching out on our Community Forums with your email concerns, we appreciate it. Did you previously delete any folders from your email account? If there are files sorted somewhere, they can only be retrieved if they are less than 30-days old. After 30-days, deleted emails become permanently unavailable. 

I just had the same thing happen as leafowlie.  I had a folder called 'misc' with subfolders underneath it.  I had emails saved in the 'misc' folder, now they are all gone and the "misc" is in italics (was not before) and is grayed out.  You cannot move an email to that folder anymore.  

2 folders that we subfolders of 'misc' also had subfolders and those two had recovery folders made.  For example "insurance-recovered-lost-folder-e30b5874f4f466963439dec70d113b4"

It is great that the 2 subfolders were recovered, but I am missing everything that was in the main 'misc' folder.

Nothing previously deleted.  Seemingly happened on its own.

@XfinityAlyssaA​ - I had this happen yesterday as well, along with several folders totally missing and not showing at all.  It looks like whatever was removed has been restored with these folders, but now you can't save into the old folders (which are empty) and you can't delete them either..  I have been trying to contact tech support, but can't get to a human being.  Are there any KB articles about how to fix these or remove them?

Same exact thing happening to me with no word from xFinity on why.

Hi there, user_zdbg1o! Thank you for reaching out about the emails that are missing and the folders that are grayed out. Have you tried to recover any deleted items? This will bring back any emails we have on our server in the last 30 days.

1. Sign in to Xfinity Email using your Xfinity ID and password.
2. Right-click on the Trash folder or click on the More Actions icon (three lines) next to the trash folder.
3. Select Recover Deleted Items.
4. Select the messages you want to restore and then click Move Selected Items.
5. Select the appropriate destination folder and click OK or Move.

@XfinityRay​

user_zdbg1o Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Hey there, @jamesh12! Thanks for leaving a comment with your shared concerns. What troubleshooting have you attempted so far?

Snarky reply to my own post. I suppose if I REALLY, REALLY need to get them I could always politely ask the NSA for them. I'm sure they have them somewhere. ;-)

@user_9d95ej​ Thanks for the advice.  How does one contact Security Assurance?   Your description is exactly what happened to me.  I've not had much luck with anyone else understanding it so far.   But I also agree that resolving this should be doable.  Certainly, at my work we've never had things ever permanently disappear, so I would hope a company the size of Xfinity would have similar safeguards.

@user_zdbg1o​ I have no idea how to speak directly to Security Assurance. I spent hours speaking to 2 different people in "support" explaining the situation and finally the second one said she could do nothing and was "kicking it up the ladder" and gave me a Case Number. They are supposed to call me today and let me know what is happening. Like before I have very little confidence this will happen, Xfinity has a serious f-up on their hands and will never own up to it. I asked her for a direct number to the people in charge and she said I had to go through 1-800-xfinity, the only number she was "allowed" to give out.

@user_9d95ej​ I agree - people are coming out of the woodwork with this specific problem now so it seems obvious that something went very wrong yet they won't admit it.

@user_zdbg1o​ Have you had any success? I'm about to begin my fourth go round with Security Assurance. Three times they have run what I assume is the same program and have come up with nothing, except the second time they restored emails I had just deleted since this began ... LOL ... so they were still in Trash. None of the missing emails or folders have been recovered. I will update again when and if I know any more.

@rarling​ wow seems like something happened to a bunch of us this past week.  You have the exact same questions as me - I got no help from Xfinity Support after asking these direct questions multiple times

@user_9d95ej​ well this is not great and how annoying that your posts have been taken down.   It would appear that there are efforts to hide the problem...