We’re closing your inactive Comcast.net email account

Hello - I do not use this account regularly to send. I do use this email to regularly receive communication from Xfinity (Bill available, bill paid).

Is there a reason that I need to keep logging in the the emails, when the email specifically states that I only need to login to prevent it from closing? Also, I have logged in at least three times since January but the email states that I haven't logged in to the account in two years.

It is because if you do not keep logging into the email it will have the chance to go inactive again. To prevent this I do suggest logging into the account at lease 1 time every 30 days. @user_cc8pct

OK - I will start logging in every 30 days. Does my log in today on 4/14 stop the email that I received today stating that my account will be closed?

Is there a reason that I only began receiving this notice in January 2025? I have been a customer since 2008, with the same login/not login activity and have never received this email before.

If I were to connect my comcast.net email account to IOS email app, which refreshes/fetches daily, will that be considered being logged in?

In Jan 2025 we started to close inactive accounts and started to send out the notifications about inactive accounts being closed due to inactivity. New customers no longer have the option to open email accounts at this time as well. This is why you started to get these notifications. I personally log into my Comcast email address on the 1st of each month so that I do not forget. @user_cc8pct

Thank you, appreciate the detailed response.

Do you have any insight on the third bullet - "If I were to connect my comcast.net email account to IOS email app, which refreshes/fetches daily, will that be considered being logged in?"