We’re closing your inactive Comcast.net email account

I have received three emails stating that Xfinity is closing an inactive account. I received these on 1/4/2025, 3/31/2025, and 4/14/2025. Not only did I follow the direct link in the email to log in, I took additional steps to forward that email to two other email accounts to ensure that I can show evidence of activity on account. I completed that activity twice and received a final notice about closing an inactive account.

On 3/31, after speaking with a live agent, they assured me that my account was active and that I would not receive any further communication regarding an inactive account.