Contributor
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145 Messages
Webmail no longer accessible!?!
Oh wonderful - Comcast isn't just getting rid of the Xfi Wifi website, they've also just changed their webmail site - I cannot log into
https://connect.xfinity.com/appsuite/
I have two email accounts, and the one I use the most (not my primary Comcast account) can all of the sudden no longer be accessed in either of my preferred browsers - the one email account frequently fails to let my PC's email client POP email from the server, so I have to have that mail's account open in a browser at all times to make sure I'm not missing mail, but now I cannot log in - when I try to log in, I get this page that has no active links:
I get this useless page in both of my preferred Mozilla based browsers. I can't sign into either webmail account anymore! I have Adblock Plus disabled on Xfinity websites, and allow pop-ups - I was able to log in on MS Edge, which I hate using, because a pop-up box appeared - and I have Adblock Plus enabled for Xfinity on Edge too, so it's not that extension that's causing the problem - what I believe happened is another case where Comcast switched their websites to work with cell phones, not computer browsers - this is TERRIBLE! Comcast is demanding I use a specific browser of their choice to let me access my email!?! This literally just happened today - yesterday I was able to view my webmail in my preferred browsers - this STINKS!
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Firefox still works for me. You might have a cookie problem.
Something to try on your firefox? Close out all browsers. Open a new browser (not a private one). Settings --> Privacy and Security --> Cookies and Site Data Then try to 'Clear Data' (wipes out your cookies). Close your browser, then respawn a new one. You'll have to go through two-factor authentication again to get a new cookie with 'remember this browser' checked. See if your login works.
If you don't want to do that, close the browser and email app and wait 15 minutes before trying to open your email.
Pop (pop3) is kinda dead. While ago lots of people had issues. You might have better luck with imap. It could also be that multiple failed login attempts have your account on a temp authorization lock, but you'd have to look at your email app/program error messages. The solution there is close your pop application and wait 15 minutes or so -- I don't know what they've got the time duration for auth jail set for -- I use 10 minutes for a mail server usually, then the lock is released.
I also don't know if web based mail and regular mail servers coordinate 'temporary authorization jail'. If I set it up, it would. I don't know if they did or not. Multiple devices contacting the mail server at the same time may also trigger an authorization lock. There's a limit that can be configured on all of them. A phone, a client, and several browser attempts might trip it.
I think the servers here are still accurate, but it might be dated: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?view=app
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