WEBMAIL DOESNT WORK

Hello-

Xfinity, please pay attention to what I have typed and do not respond to the question you THINK I am asking and frustrate both of us.

*this username is a secondary account - I am the primary account holder*

The Gmail client advised email hadn't been retrieved since April.

So I went to xfinity.com and logged into the primary and was able to change the password to this secondary account. Confirmed I was able to access webmail for the primary username.

Then I logged out of the primary.

Then I went to the Xfinity login page and was able to use the credentials to login to the secondary username successfully.

When I select check email, it opens a page that tells me "Welcome to Xfinity Email. We are now loading your email" for several minutes before "connection timed out please try reloading the page".

Tried multiple times within the last day or so - no change.

This is clearly not a browser or internet connection issue as I have not experienced any issues logging into any other websites and I was able to access webmail for the primary username. Restarted Chromebook, powercycled the router, still no access to this usernames webmail.

This is clearly an issue with Comcast Webmail not working for this username, which, I have had since 2007 when the account was opened.

So, when is Comcast going to get this fixed?