U

Visitor

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2 Messages

Fri, May 14, 2021 8:27 PM

Washington Post and Daily Memphian subscriptions Blocked?

I have a digital access subscription to the Washington Post which sent daily newsletters to my inbox until about 2 weeks ago when the e-mailed newsletters stopped.  My Post account and newsletter subscriptions are still active  (I have checked).  The same thing happened with my subscription to the Daily Memphian subscription. I have made to changes to any settings.  Is Comcast blocking e-mail ?     

Responses

Official Employee

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210 Messages

1 m ago

Hi @, thanks for posting to the forums. =] Have you confirmed the newsletters are not being sent to your spam/junk fo9lders in error?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

@ComcastBrie I should have mentioned in my original post that the newsletters are not being directed to my spam folder.

Official Employee

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249 Messages

Thank you for checking that it isn't in the spam folder! I know how frustrating it can be to not receive emails that you look forward to. I would like to look into this in more detail, can you lease send us a private message with your name and service address as well as the email address you are using to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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1 Message

9 d ago

I am having this exact issue also.

Official Employee

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229 Messages

Hello, @user_bb4ae2. I hope the week is treating you well! Thank you for reaching out about your emails. If you search for the emails that are missing do you see them in a different folder such as deleted or spam?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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