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user_0bd369
1st Topic

Visitor

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2 Messages

Friday, May 14th, 2021 8:27 PM

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Washington Post and Daily Memphian subscriptions Blocked?

I have a digital access subscription to the Washington Post which sent daily newsletters to my inbox until about 2 weeks ago when the e-mailed newsletters stopped.  My Post account and newsletter subscriptions are still active  (I have checked).  The same thing happened with my subscription to the Daily Memphian subscription. I have made to changes to any settings.  Is Comcast blocking e-mail ?     

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4 years ago

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XfinityBrie

Administrator

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672 Messages

4 years ago

Hi @, thanks for posting to the forums. =] Have you confirmed the newsletters are not being sent to your spam/junk fo9lders in error?

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user_0bd369

Visitor

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2 Messages

@ComcastBrie I should have mentioned in my original post that the newsletters are not being directed to my spam folder.

4 years ago

0

XfinityBillie

Official Employee

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3.4K Messages

Thank you for checking that it isn't in the spam folder! I know how frustrating it can be to not receive emails that you look forward to. I would like to look into this in more detail, can you lease send us a private message with your name and service address as well as the email address you are using to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_bb4ae2

Visitor

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1 Message

4 years ago

I am having this exact issue also.

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XfinityRay

Official Employee

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3K Messages

Hello, @user_bb4ae2. I hope the week is treating you well! Thank you for reaching out about your emails. If you search for the emails that are missing do you see them in a different folder such as deleted or spam?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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