How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Have you tried here---------------
Hey there, @floridadebi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to update your username and password, I always try to get mine to match across all platforms.
Thank you so much @Latoque for sharing link to the connect online, and all the details for accessing the email. Did you have a chance to try the steps shared? Are you still unable to access your email? Please let us know.
Latoque
Expert
•
29.9K Messages
2 days ago
@floridadebi
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Have you tried here---------------
https://connect.xfinity.com/appsuite/
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XfinityAdrienne
Official Employee
•
2K Messages
2 hours ago
Hey there, @floridadebi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to update your username and password, I always try to get mine to match across all platforms.
Thank you so much @Latoque for sharing link to the connect online, and all the details for accessing the email. Did you have a chance to try the steps shared? Are you still unable to access your email? Please let us know.
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