View & Downloads

@user_ldk2ug 

Hi All -

       Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want.

      I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never heard back when on hold for 30 minutes.

      Might someone please help me alleviate my tortured experience with Comcast. Will a complaint to the FCC likely get a response ?

Thanks ! 

Right now the View attachment feature isn't working and the alternative is to download the file instead.  This is a known issue that is being worked on but there is no ETA for a fix.  If you didn't want all those files, you can simply delete them from your computer.  They are most likely in a download folder.

Good day user_ldk2ug. I appreciate you bringing your concern to our community, and you're in the best place for help. Our Expert Again is correct in that our engineers are aware of the issue with the View attachment feature, and are currently working on a fix. While we don't have an ETA on the resolution on this time, our team is hard at work on this fix, and we'll be sure to update the thread once a fix has been found 👍 Please let me know if you have any questions!