Very fishy email

user_gxqgjc Hello and thank you for reaching out via our Xfinity Community Forums. I understand your concern about the email asking you to update your payment method, especially since your bill isn’t due until the end of the month. I’m sorry for any confusion this may have caused. We’re here to help! To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it