verizon email blocked

My cousin is constantly being blocked by comcast when she attempts to email me. She sent me the info below. She is verizon but I know it also has something to do with AOL. Thank you, Pat

-------- Forwarded Message --------

Subject:	Failure Notice
Date:	Wed, 9 Apr 2025 15:52:27 +0000
From:	MAILER-DAEMON@aol.com
To:	[Edited: "Personal Information"]

Sorry, we were unable to deliver your message to the following address.

<[Edited: "Personal Information"]>:
554: resimta-h2p-562488.sys.comcast.net resimta-h2p-562488.sys.comcast.net ESMTP server not available

Responses

XfinityBradM

Official Employee

•

915 Messages

24 days ago

@Anon58924 You would want to fill out the form here if you are unable to receive emails to your comcast.com email address.

2

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Anon58924

Contributor

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29 Messages

I filled out the form but I won't hold my breath on receiving a response. Pretty sad its so hard to get help.

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23 days ago

0

XfinityBillie

Official Employee

•

3.3K Messages

Anon58924 We understand how frustrating it can be to not receive emails, the form we provided you the link to would be the correct route to get a resolution to not being able to receive those emails. If you don't get a response within a week you can also click the contact us button to reach out to our Xfinity Customer Security Assurance team directly by phone. We appreciate your time reaching out to us here on our Xfinity Forums.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

0

Anon58924

Contributor

•

29 Messages

18 days ago

Been 5 days. Nothing. I received an email that I had to write a response here or my problem would be considered resolved. Nice. So here is something to keep my post open.

1

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @Anon58924

Were you able to click the contact us button to reach out to our Xfinity Customer Security Assurance team directly by phone? What was their determination or was a ticket number supplied for this email issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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16 days ago

0

Email

Anon58924

verizon email blocked

XfinityBradM

Anon58924

XfinityBillie

Anon58924

XfinityThomasC

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