New Poster
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2 Messages
Valid e-mail always marked as SPAM
I receive e-mail from a valid domain several times per week. It alwys goes to the SAPM folder, even though I sign in and check every single one NOT SPAM. How can I fix this?
New Poster
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2 Messages
I receive e-mail from a valid domain several times per week. It alwys goes to the SAPM folder, even though I sign in and check every single one NOT SPAM. How can I fix this?
BruceW
Gold Problem Solver
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26.4K Messages
5 years ago
Comcast should provide a way for users to whitelist a sender so their mail would not be considered spam, but they don't.The "Not Spam" function unfortunately takes a lot of clicking on a lot of messages to perhaps stop future messages from being filtered.Recently announced "whitelist" function: https://forums.xfinity.com/t5/Email-Web-Browsing/Address-Book-Exemption/m-p/3368877#M220644
If @ComcastCSAEmail or another employee doesn't respond here in the Forums, Comcast Security Assurance might be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
If the above doesn't help, the only other thing you can do to prevent messages from going to the spam folder is to turn spam filtering off completely so that everything they deliver is placed in the Inbox.
Edit 09-18-2020: address book whitelist
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XfinitySPAAbuse
Official Employee
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103 Messages
5 years ago
@KennyMSQ Hello, I've sent you a PM to gather more details.
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Anon812691
New Poster
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3 Messages
5 years ago
I am also having this same issue!!!
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XfinityGabrielS
Official Employee
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135 Messages
5 years ago
As Bruce noted above, You can add email addresses to your address book in webmail to ensure messages that would go to your spam folder go to your inbox. Assuming that Comcast rules are putting the email in your spam folder and not outlook or a third party client.
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KennyMSQ
New Poster
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2 Messages
5 years ago
So far I have intentionally put 2 specific e-mails in my address book. Waiting to see how it works.
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