KennyMSQ's profile

New Poster

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2 Messages

Tue, Sep 8, 2020 12:00 PM

Valid e-mail always marked as SPAM

I receive e-mail from a valid domain several times per week.  It alwys goes to the SAPM folder, even though I sign in and check every single one NOT SPAM.  How can I fix this?

Responses

BruceW

Gold Problem Solver

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22.3K Messages

8 m ago

Comcast should provide a way for users to whitelist a sender so their mail would not be considered spam, but they don't. The "Not Spam" function unfortunately takes a lot of clicking on a lot of messages to perhaps stop future messages from being filtered.

 

Recently announced "whitelist" function: https://forums.xfinity.com/t5/Email-Web-Browsing/Address-Book-Exemption/m-p/3368877#M220644

 

If @ComcastCSAEmail or another employee doesn't respond here in the Forums, Comcast Security Assurance might be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

 

If the above doesn't help, the only other thing you can do to prevent messages from going to the spam folder is to turn spam filtering off completely so that everything they deliver is placed in the Inbox.

 

Edit 09-18-2020: address book whitelist

Official Employee

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96 Messages

8 m ago

@KennyMSQ Hello, I've sent you a PM to gather more details. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

8 m ago

I am also having this same issue!!!

Official Employee

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42 Messages

8 m ago

 As Bruce noted above,  You can add email addresses to your address book in webmail to ensure messages that would go to your spam folder go to your inbox. Assuming that Comcast rules are putting the email in your spam folder and not outlook or a third party client.

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

8 m ago

So far I have intentionally  put 2 specific e-mails in my address book.  Waiting to see how it works.

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