GarE29's profile

New Poster

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4 Messages

Thu, Sep 24, 2020 2:00 PM

Using VPN disables ability to send email...

I am using an Xfinity router on my system and have no problems sending or receiving email IF my Bitdefender VPN is turned off. However, when VPN is on, I get the following "flags. Please advise.

Screen Shot 2020-09-24 at 4.56.27 PM.png

Screen Shot 2020-09-24 at 4.57.33 PM.png

 

Responses

BruceW

Gold Problem Solver

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22.4K Messages

8 m ago

The images you posted aren't visible. They all look like this:

 

HfImgPlcHldr.gif

It's probably because the images require moderator approval. That might take some time, from a few hours to a day or so. Alternatively, you could upload the images to a file sharing site and post links to them here, or post text instead of images.

Official Employee

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97 Messages

8 m ago

@GarE29 

 

Hello,

 

I’ve sent you a PM to gather more info.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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4 Messages

8 m ago

One message says, “Online Status. The following alerts are from the IMAP server for “Comcast “: Temporarily blacklisted IP address - try again later” Attempts to try again give me the same response.

The other one says, Online Status Temporarily blacklisted IP Address - try again later

Both types of messages have a choice for cancel or try again. Neither works. When I turn off the Bitdefender VPN, the email works fine.

New Poster

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2 Messages

5 m ago

I am having the same problem. When Bitdefender is on, I cannot access imap.comcast.net. How can I fix this?

Regular Visitor

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2 Messages

4 m ago

I have the same issue . When using Bitdefender VPN My email through Outlook will not work but when I turn vpn off it works . Is therer anyway around this?

Regular Visitor

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2 Messages

4 m ago

Thanks for the heads up ....Just makes it a bit of a pain to have to turn it off whenever checking email then turn it on for banking ...Like everything else supoose I will get used to it...Thanks for the answer

BruceW

Gold Problem Solver

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22.4K Messages

4 m ago


@hix wrote: ... When using Bitdefender VPN My email through Outlook will not work but when I turn vpn off it works ...

Using a VPN to send mail will always be chancey. The best of them are sometimes used to distribute spam and other forms of abuse, which results in the VPNs IPs being banned.

 

New Poster

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2 Messages

4 m ago

I opened a support ticket with BitDefender and they fixed something on their end so it is working now. If yours is not working, then I suggest the same approach.

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