yuv001's profile

New Poster

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1 Message

Fri, Mar 20, 2020 8:00 AM

Users

how do you add users to your account?  I do not have add user on my account page

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@yuv001 wrote:

how do you add users to your account?  I do not have add user on my account page


How are you accessing your account page?  Are you signed in as an Authorized User?  When signed in, your Profile should identify the level user you're using.

Official Employee

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581 Messages

1 y ago


@yuv001 wrote:

how do you add users to your account?  I do not have add user on my account page


@yuv001 only the primary user can add accounts. If you do not see the option, you are not signed in as the primary user.

 

 

I am an Official Comcast Employee.
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Again

Expert

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25.8K Messages

1 y ago

To verify or find your Primary username click here.

 

To create a new user ID [email address], log in to https://customer.xfinity.com/#/users, then scroll down and click on "Add a New User"and follow the directions.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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