updating email

I keep getting messages, supposedly from Xfinity, telling me to update my email. Is this legitimate?

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BruceW

Gold Problem Solver

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26.2K Messages

23 days ago

... Is this legitimate?

Can't say for sure without knowing more, but that sounds like a scammer phishing message. For any message that claims to be from Comcast/Xfinity, check your email with Xfinity Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. If the logo is missing when you view the message in webmail, the message is not from Comcast/Xfinity. Note that anyone can insert an "Verified" image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

proceeding the email subject line in the list of emails
above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_y38gmc

2 Messages

22 days ago

I have been getting emails from Comcast asking me to update my account I can’t seem to access the site to do so. Can you help?

[Edited: "Personal Information"]

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XfinityGabriel

Official Employee

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2K Messages

21 days ago

phylreg, Hi there! Thanks for taking the time to reach out. I can understand the concern with receiving those emails about updating those emails. I would want to know if this is legitimate too. You've come to the right place. We are a dedicated team of experts who are committed to resolving email concerns such as this over social media. We can help. To get started, would you mind sending us a screenshot of the email you are seeing on your end?

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phylreg

updating email

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BruceW

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user_y38gmc

XfinityGabriel

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