Hello user_e6n58e, thanks for reaching out on our Xfinity Forum about this email concern. We appreciate you taking the time to do so and value you being a customer with us.
The email address "updates.xfinity.com" could potentially be a phishing attempt if it does not match the legitimate email format used by Comcast. Legitimate emails from Comcast will display the Xfinity Verified Email symbol. Additionally, if the email contains improper grammar, instills urgency, or asks for sensitive information, it may be a phishing scam. Always verify the sender's email address and avoid clicking on suspicious links. For more information on identifying phishing emails, please follow this link https://www.xfinity.com/support/articles/phishing-scams.
Please let us know if we can be of any other assistance. Thank you!
I received an email from xfinity@updates.exfinity.com stating that I am going to receive a loyalty reward if I keep my current plan for the next 12 months. Is this legit or should I call Xfinity?
user_078d7f, Thanks for reaching out to Xfinity Support. That is not from us. Anytime you see a misspelled web address, that is the first giveaway. We would never have a web address with Xfinity spelled exfinity. If you could, please report this to our Customer Security Assurance team. Here is their link: https://spa.xfinity.com/alerts
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Such messages are phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update our mailbox" and especially not right now! This message is most likely an attempt to steal your login and financial information.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
proceeding the email subject line in the list of emails
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityAmira
Official Employee
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4.1K Messages
1 month ago
Hello user_e6n58e, thanks for reaching out on our Xfinity Forum about this email concern. We appreciate you taking the time to do so and value you being a customer with us.
The email address "updates.xfinity.com" could potentially be a phishing attempt if it does not match the legitimate email format used by Comcast. Legitimate emails from Comcast will display the Xfinity Verified Email symbol. Additionally, if the email contains improper grammar, instills urgency, or asks for sensitive information, it may be a phishing scam. Always verify the sender's email address and avoid clicking on suspicious links. For more information on identifying phishing emails, please follow this link https://www.xfinity.com/support/articles/phishing-scams.
Please let us know if we can be of any other assistance. Thank you!
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user_078d7f
Visitor
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1 Message
12 days ago
I received an email from xfinity@updates.exfinity.com stating that I am going to receive a loyalty reward if I keep my current plan for the next 12 months. Is this legit or should I call Xfinity?
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Bobcpa
Visitor
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1 Message
8 days ago
Is this legitmate?
Comcast!
We are closing the old version of our mailbox, all users are expected to update their mailbox today.
Failure to do this will result in account suspension so you are required to use the link below.
UPDATE_NOW
Please do not reply to this message. Mail sent to cannot be answered
XFlNlTY
2025.
Thank You
(edited)
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BruceW
Gold Problem Solver
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26.4K Messages
8 days ago
No!
Such messages are phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update our mailbox" and especially not right now! This message is most likely an attempt to steal your login and financial information.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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