Visitor
•
1 Message
Update my personal details
I am unable to access my phone and my email has been froze because of too much space has been used. How would I be able to update these as I need to pay my bill.
Visitor
•
1 Message
I am unable to access my phone and my email has been froze because of too much space has been used. How would I be able to update these as I need to pay my bill.
Again
Expert
•
35K Messages
23 hours ago
@user_lb5p9u
For your email you would go here: https://connect.xfinity.com/appsuite and sign in.
You will have to delete a lot of emails if your space is full.
0
0
XfinityMarshante
Official Employee
•
1.5K Messages
2 hours ago
Hello @user_lb5p9u, thank you for taking the time to leave a post. Sorry you’re having trouble accessing both your phone and email, especially when you’re trying to take care of your bill. If you’re unable to use the Xfinity app, you can also access your account online to update your contact information and make a payment. I’ve attached an article on updating your Xfinity account contact information and preferences online that can help guide you through the process. Also, @Again, thank you for providing the link for the email and the steps to free up space. Have you had a chance to try the steps to gain access? I have also attached an article on how to make a payment on your Xfinity account
0