Visitor
•
3 Messages
Unread e-mails not visible in inbox
Comcast unread e-mails are somewhere as the "number" is indicated next to "Inbox". If I move all inbox messages to Drafts folder, they show up. This has happened on my mobile Xfinity app on occasion, but only intermittently. Please help
XfinityMary
Official Employee
•
271 Messages
3 years ago
@user_9417cf
Hi there! Thanks for reaching out about your email concern. I know it is important to be able to see your unread emails. We are here to help! You mention that you are using the app, is this the XFINITY Connect app?
1
0
Latoque
Expert
•
29.7K Messages
3 years ago
If you are using the webmail interface, do you have the "Sort by" set to Conversations view? If so, uncheck it and see if the unread appear in date order.
(edited)
1
0