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user_9417cf
1st Topic

Visitor

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3 Messages

Monday, November 1st, 2021 4:44 PM

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Unread e-mails not visible in inbox

Comcast unread e-mails are somewhere as the "number" is indicated next to "Inbox".  If I move all inbox messages to Drafts folder, they show up.  This has happened on my mobile Xfinity app on occasion, but only intermittently.  Please help

Question

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Updated 

4 years ago

1.2K

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XfinityMary

Official Employee

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271 Messages

4 years ago

@user_9417cf

 

Hi there! Thanks for reaching out about your email concern. I know it is important to be able to see your unread emails. We are here to help! You mention that you are using the app, is this the XFINITY Connect app? 

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user_9417cf

Visitor

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3 Messages

@XfinityMary

That is the app I use on my phone (working fine right now, but has had the problem intermittantly in the past).  I just can't get unread mail to show up in my inbox on my PC directly from Xfinity. 

4 years ago

0

Latoque

Expert

 • 

29.7K Messages

4 years ago

If you are using the webmail interface, do you have the "Sort by" set to Conversations view?  If so, uncheck it and see if the unread appear in date order.

(edited)

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user_9417cf

Visitor

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3 Messages

@Latoque

Thanks, but Conversations has not been checked.  I have a lot of old "read" emails and wonder if that is the problem. 

4 years ago

0

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