Visitor
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5 Messages
Unblock port 25
Researched the port 25 issue, and called 1-888-565-4329 as suggested by @XfinityCSAEmail , spent hours on the phone and was transferred to different department. But still nobody knows what to do. Since this is not unique situation, why cann't Xfinity setup a standard process so their customer service agents can follow? It is very frustrating for customers and their agents. Both sides spent hours for nothing.
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Thanks for connecting with us here in our community, @user_7b00eb. We are sorry your experience was not the best. We also have an email you can use to contact our amazing CSA Department abuse@comcast.net. However, I would like to share an article with a little more information about Port 25 https://www.xfinity.com/support/articles/email-port-25-no-longer-supported, so you may understand a little more about our positioning security angle. We hope it helps.
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