U

Visitor

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5 Messages

Tuesday, February 28th, 2023 5:15 PM

Unblock port 25

Researched the port 25 issue, and called 1-888-565-4329 as suggested by @XfinityCSAEmail , spent hours on the phone and was transferred to different department. But still nobody knows what to do. Since this is not unique situation, why cann't Xfinity setup a standard process so their customer service agents can follow? It is very frustrating for customers and their agents. Both sides spent hours for nothing. 

XfinityLinda

Official Employee

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590 Messages

3 months ago

Thanks for connecting with us here in our community, @user_7b00eb. We are sorry your experience was not the best. We also have an email you can use to contact our amazing CSA Department abuse@comcast.net. However, I would like to share an article with a little more information about Port 25 https://www.xfinity.com/support/articles/email-port-25-no-longer-supported, so you may understand a little more about our positioning security angle. We hope it helps.

 

(edited)

Visitor

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5 Messages

@XfinityLinda​ Thanks sent an email to [Edited: "Personal Information"] hope they can. help me. 

(edited)

Official Employee

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892 Messages

Perfect! Someone will reach out to you soon. Thank you so much for the update. Please do not hesitate to reach out if you need anything else. I hope you have a great rest of your day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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5 Messages

@XfinitySelena @Xfinity Support @XfinityLinda @XfinityCSAEmail still no any response. Can someone help?

(edited)

Official Employee

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672 Messages

Did you happen to reach back out to our CSA team by phone after you emailed them? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

no use, nobody will help

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