rkmu's profile

Frequent Visitor

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6 Messages

Tue, Sep 15, 2020 12:00 PM

Unblock Community Disaster Support Nonprofit's website

Hi Xfinity, the site for our community disaster support non-profit has been blacklisted to Xfinity users, which is a big part of our community members and organizations in need. How do we get it whitelisted as soon as possible? Asking people to disable their Advanced Security (as suggested in many threads) is not an acceptable solution. URL = www.CorbettCOAD.org - thank you!  [same issue as xFi Advanced Security is blocking my company's website  and many, many others]

Responses

Latoque

Expert

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28.8K Messages

1 y ago

Call Comcast security.  They handle blocking issues--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Frequent Visitor

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6 Messages

1 y ago

Thank you for the info. I called the number, and the representative told me that that is not something they can take care off, and when asked who I should call instead, had no idea. Back to sqaure one.

Frequent Visitor

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6 Messages

1 y ago

I just submitted a form through http://postmaster.xfinity.com/block-removal-request.html in an attempt to get ANYONE at Xfinity to help. Even though that form is for blocklisted email serves, I'm hoping they will help anyway, or - if they can't - at least tell me who to contact instead. 

Latoque

Expert

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28.8K Messages

1 y ago

Then I'm going to escalate this  to the forum admins for follow-up.  You should see a response here in this thread.

Frequent Visitor

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6 Messages

1 y ago

Hi @Latoque - not sure if your escalation is the reason of the fix, but the site is whitelisted again. Hoping it lasts 🤞 - Thank you, Latoque - and tnx Xfinity!

Frequent Visitor

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6 Messages

1 y ago

Could also have been the Postmaster form submission 🤔

Frequent Visitor

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6 Messages

10 m ago

Blocked again...

 

This site can’t provide a secure connection

www.corbettcoad.org sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

 

This is so frustrating, Xfinity!

Latoque

Expert

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28.8K Messages

10 m ago


@rkmu wrote:

Blocked again...

 

This site can’t provide a secure connection

www.corbettcoad.org sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

 

This is so frustrating, Xfinity!


Someone should have responded in here after I esclated the thread, but it didn't happen.  So I'm going to try again.

 

ETA:  I can get to the links with no problem.  I don't have Xfi.  I don't know if that makes any difference.

Official Employee

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583 Messages

10 m ago

We have opened a ticket with the appropriate team who will review and resolve this issue.

Official Employee

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2.6K Messages

10 m ago

Hi there, rkmu. So sorry to hear about the complications you're experiencing here. We definitely want to get you connected with the right group in order for you to gain a more permanent solution to this. This may or may not be something that @CCAntiSpam can help with. Let's give them a chance to respond and then go from there, depending on what they say. Thank you!

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