Visitor
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7 Messages
Unauthorized email addresses added to my account
Email was hacked, now I am getting unauthorized email addresses added to my account.
Visitor
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7 Messages
Email was hacked, now I am getting unauthorized email addresses added to my account.
Again
Expert
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32.7K Messages
2 months ago
@user_7ikevp
Did you change your password?
4
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XfinityBradM
Official Employee
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1.1K Messages
2 months ago
@user_7ikevp How are seeing unauthorized email addresses being added to your account? We have not allowed customers to add new email addresses through their Xfinity ID as of June 2024.
6
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user_rkchelp
Visitor
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1 Message
2 days ago
This also happened to my account. I did not previously have a personal email address listed but the hackers added one they created (outlook email). I was able to delete that and add my other valid personal email. The hackers also created mail forwarding rules to have their fraudulent phishing email replies forwarded to this outlook email. They also had mail filters set up. I deleted all of these and the mail forwarding settings yesterday after I did a password reset. The next day the hackers were still able to access my comcast email and revert these changes. I had to delete them all over again today.
The hackers were also still able to create and send emails from my comcast email today because I can see the drafts in the draft folder. How, AFTER a password reset can these hackers still access my acct??
Xfinitiy Security should be able to force log out any device AFTER a password reset. I would think this is normal minimum security feature?
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