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user_rcvaoy
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1 Message

Tuesday, December 9th, 2025 10:53 PM

Unable to view email attachments

I am unable to view email attachments without having to download the attachments. The viewer feature does not work.  When will this bug be fixed?

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Updated 

1 month ago

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Again

Expert

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33.3K Messages

1 month ago

@user_rcvaoy 

I am unable to view email attachments without having to download the attachments. The viewer feature does not work.  When will this bug be fixed?

It's a known issue and a few weeks back they thought they found the coding issue and were working on it.  Haven't heard anything since, so no ETA at this time.

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XfinityThomasA

Official Employee

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3.1K Messages

1 month ago

 

user_rcvaoy - Thank you for reporting this issue and for joing the Forums community. As @Again (thanks for the assist) mentioned this is a known issue currently being work on. While we have no estimated time of resolution to provide you can hit download to view attachments in your email. Apologies for any inconvinece this may have caused.

 

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