unable to view email account imap information

First, make sure you’re signed in with the Primary Xfinity ID. IMAP settings won’t appear for secondary users. Try signing out, then back in at https://connect.xfinity.com using the primary login.

Also, Xfinity doesn’t always display IMAP details in the email settings anymore, even though IMAP is still supported. If you’re setting up email in an app (like Outlook or Apple Mail), you can use these standard settings:

IMAP: imap.comcast.net | Port 993 | SSL/TLS
SMTP: smtp.comcast.net | Port 587 | TLS
Username: full Xfinity email address
Password: Xfinity ID password

If you’re using a third‑party email app, confirm access is allowed:

1. Sign in at https://customer.xfinity.com
2. Go to Account & Identity > Security
3. Review any third‑party access or verification prompts

More details can be found here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

If the email address hasn’t been used in a long time, it may be inactive. Support can help confirm and reactivate it if needed. If you’re still stuck, feel free to reply and let us know what you’re trying to set up, we’re happy to help further.