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user_dbb44c

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3 Messages

Tuesday, March 28th, 2023 11:52 PM

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Unable to use Chrome and Microsoft Edge for Xfinity email

I am unable to use Chrome and Microsoft Edge for Xfinity email.  Firefox works.  When I try using Chrome or Edge, I am able to login with my user name and password; when I hit enter, in both browsers, I receive this message: "Your browser didn't send a complete request in time."  Can anything be done about this????

Question

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Updated 

2 years ago

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This post was created from this reply on different post
CCCassandra

Problem Solver

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502 Messages

2 years ago

Hi @user_dbb44c! I appreciate you thinking of the Xfinity Forums for help with this email issue. I'd be confused as well with seeing this happen in these browsers, so I'm happy to help! Have you tried clearing the cache and cookies from Chrome and Microsoft Edge to see if this helps?

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user_dbb44c

Visitor

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3 Messages

@XfinityCassandra​ 

Yes, I cleared cache and cookies on these browsers.  This issue has been going on since I purchased a new laptop in August 2022.  On my old laptop I was able to get to Xfinity email through Chrome. Thanks for looking into this. 

2 years ago

0

CCCrystal1

Problem Solver

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528 Messages

Okay, thank you for trying that on your end. Do you have this issue only on your new laptop? Have you tried any other devices to see if you get the same error?

I no longer work for Comcast.

2 years ago

0

user_dbb44c

Visitor

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3 Messages

Only on this new laptop (a Windows laptop) .  On my Apple iPad, no problem with Safari.

2 years ago

0

CCCassandra

Problem Solver

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502 Messages

Thank you for checking that! Have you checked to make sure both browsers are up to date with the latest version?

I no longer work for Comcast.

2 years ago

0

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