Unable to sign in to my email

@user_d9g7jk 

why can't I sign to my xfinity e-mail account

[Title Edited: "Personal Information”] 

• How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
• Are you getting any error messages, and if so what are they?
• Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
• (If you're a new Comcast customer, you won't have a comcast.net email address.)