Hello @user_stvg6g, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you still not able to log in to your email?
@user_s62ti4 Thanks for adding to the post. What happens when you try to sign in?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
xfinity cannot even find my email address. im getting tired of going through this everytime I try to log in
How long has it been since you logged in to webmail?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Good afternoon @suzanm, I'm sorry to hear about your email issues when you log in. Our team is happy to help, can you tell us a bit more about what is happening? For example, what error messages are you receiving when you try to log in? Is this a recent issue or has this been ongoing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_l5lj64 thank you for reaching out over Xfinity Forums. I understand the importance of having access to your email communication, and that is a long time to not be able to log in. When attempting to log in are you attempting to log in through a 3rd party client or here: https://connect.xfinity.com/appsuite ?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
As of June 2024, Xfinity customers are not able to create new Xfinity Email (comcast.net) accounts.
If you have an existing Xfinity Email account, you can continue to access and use your existing Xfinity Email account as you do today through the Xfinity Email website. You may be prompted to log in to your account using your Xfinity ID and password. In addition:
You can create up to six secondary Xfinity IDs on your Xfinity account in addition to the primary user ID.
Secondary user IDs will continue to have separate sign-in credentials.
New secondary Xfinity IDs will not have an Xfinity Email account associated with them.
You can use third-party email accounts to manage your Xfinity account.
You can continue using your Xfinity Email address or Xfinity ID to log in to your account on xfinity.com and the Xfinity app.
If you transfer your Xfinity account to a new address, your email account won’t change. If you disconnect all of your Xfinity services, you can continue using your Xfinity Email account for as long as you remain an active user.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_stewart_w Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, user_e1563c! We appreciate you posting on our XFINITY Community Forum. We understand how frustrating it can be when you need access to your emails. You have reached the right team here to help you get back on track with your emails. May I ask are you having an issue trying to access your emails through the website or a third party email app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_5b9pjc
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1 Message
6 months ago
What is wrong comcast email? I cannot log in :(
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Again
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33.5K Messages
6 months ago
@user_5b9pjc @user_stvg6g
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XfinityChelseaB
Official Employee
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2.2K Messages
6 months ago
Hello @user_stvg6g, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you still not able to log in to your email?
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suzanm
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1 Message
6 months ago
xfinity cannot even find my email address. im getting tired of going through this everytime I try to log in
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user_av9mv0
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1 Message
5 months ago
unable to sign in to my comcast email , need to sign in?????
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user_e1563c
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1 Message
5 months ago
I no longer see my emails I have 2 accounts [Edited: "Personal Information"] and [Edited: "Personal Information"]
(edited)
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