Skip to main content
user_q4083w
1st Topic

1 Message

Sunday, April 6th, 2025

Unable to setup email on outlook

I am trying to setup my comcast.net email on my outlook. I am getting an invalid username/password error. I changed my password and tried. I am still getting the same error message.

Question

 • 

Updated 

2 days ago

254

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

112.5K Messages

4 months ago

The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section for assistance. 

0

0

XfinityBillie

Official Employee

 • 

3.6K Messages

4 months ago

@user_q4083w Thank you for taking the time to reach out to us here on our Xfinity Forums! Prior to attempting to set up the email through Outlook, had you gone into your Xfinity email via our webmail client and enabled third party access? This link will walk you through the steps to turn that on.

If that has been done, are you following the steps in this link to set up your Outlook? 

2

0

user_54jof4

Visitor

 • 

1 Message

@XfinityBillie​ I am not an expert in all the vernacular so I could use some human help in getting up to speed.  FYI for the last few years I've used Outlook 2021 with incoming port 998 and outgoing port (I don't remember and cannot get to that screen since I unsuccessfully tried changing the ports).  Can someone please walk me thru the necessary steps?  I haven't been able to send or receive mail since July 23.

Like

Reply

4 days ago

0

XfinityJosephA

Official Employee

 • 

1.9K Messages

user_54jof4 the first thing I would do is make sure you can sign into your Comcast email account with your current credentials. Especially if you just reset your password. You can use this link to test your email and password. https://www.xfinity.com/email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here